Working as a Pharmacy Assistant at Morrisons is more than just handing out prescriptions—it’s a vital customer-facing role that ensures the safe, timely, and efficient dispensing of medications while providing outstanding service. Pharmacy Assistants support pharmacists with stock control, labeling, administration, and compliance with NHS protocols. They are the bridge between professional pharmaceutical practice and everyday community care. The average salary for a Morrisons Pharmacy Assistant in the UK ranges from £10.50 to £12.50 per hour depending on location and experience, with potential for full-time benefits, discounts, and professional development.
Let’s dive into the 20 most commonly asked Morrisons Pharmacy Assistant interview questions—plus sample answers to help you stand out.
Why do you want to work at Morrisons Pharmacy?
Example Answer: I admire Morrisons’ commitment to community health. I’m passionate about helping people and ensuring they receive the correct medications. I also appreciate the training and career growth opportunities Morrisons offers.
What do you understand about the role of a Pharmacy Assistant?
Example Answer: A Pharmacy Assistant helps prepare prescriptions, manage stock, liaise with customers, and maintain accurate records. They must be detail-oriented and customer-focused while supporting the pharmacist.
How would you handle a difficult or impatient customer?
Example Answer: I’d remain calm, listen actively, empathise with their concerns, and try to resolve the issue professionally. If needed, I’d refer the situation to the pharmacist or supervisor.
What do you know about pharmacy law and confidentiality?
Example Answer: Pharmacy staff must follow data protection rules and keep all patient information confidential. It’s essential to protect patient privacy and comply with NHS and GPhC standards.
How do you manage a high-pressure environment?
Example Answer: I prioritize tasks, stay organized, and remain calm. Clear communication and teamwork are key. I’ve worked in fast-paced roles before, so I’m confident in handling pressure.
How would you deal with a prescription you’re unsure about?
Example Answer: I’d double-check the prescription against guidelines or with the pharmacist. Patient safety is the top priority, so I’d never guess or take risks.
Can you describe a time you worked well in a team?
Example Answer: In my last role, our team faced a backlog of orders. I helped redistribute tasks, stayed late, and collaborated to get everything done. Teamwork made the difference.
How would you maintain accuracy when labeling and preparing medications?
Example Answer: I follow the double-check process, stay focused, and avoid distractions. Accuracy is crucial, so I always verify prescriptions and doses before labeling.
What does good customer service mean to you?
Example Answer: It means being approachable, knowledgeable, and going the extra mile to help customers. Listening and empathy are also key to creating a positive experience.
How familiar are you with over-the-counter (OTC) medications?
Example Answer: I’ve studied common OTC medications and know when they’re appropriate to recommend under supervision. I understand the importance of asking the right questions before selling.
Are you comfortable using pharmacy software and systems?
Example Answer: Yes, I’m confident using computers and am quick to learn new systems. I understand the importance of accurate data entry and prescription tracking.
How would you ensure compliance with health and safety regulations?
Example Answer: I follow all hygiene procedures, wear appropriate PPE, report hazards, and make sure the pharmacy area remains clean and organized.
Describe your attention to detail.
Example Answer: I’m very detail-oriented—especially when dealing with medications. I always double-check names, dosages, and instructions to prevent errors.
How do you handle repetitive tasks?
Example Answer: I stay motivated by focusing on the importance of accuracy. I also find ways to streamline processes without cutting corners.
What would you do if a customer asked for a medication that requires a prescription?
Example Answer: I’d politely inform them it’s prescription-only and suggest they speak to their GP or pharmacist. It’s essential to follow legal guidelines.
Why should we hire you?
Example Answer: I bring excellent customer service skills, a passion for healthcare, and strong attention to detail. I’m eager to contribute to Morrisons’ values and learn from experienced pharmacists.
How do you stay organized during a busy shift?
Example Answer: I create task lists, set priorities, and communicate clearly with the team. Staying organized helps prevent mistakes and keeps the pharmacy running smoothly.
Do you have any experience handling cash or card transactions?
Example Answer: Yes, in my previous retail role, I handled both and balanced tills at the end of the day. I understand the importance of accuracy and honesty.
How do you respond to constructive criticism?
Example Answer: I welcome feedback because it helps me grow. I listen, take notes, and apply suggestions to improve my performance.
Where do you see yourself in 5 years?
Example Answer: I hope to advance within Morrisons, perhaps training as a Pharmacy Technician. I’m committed to a career in pharmacy and eager to keep learning.
Final Thoughts and Interview Tips
Interviewing for a Pharmacy Assistant role at Morrisons is your opportunity to showcase your people skills, precision, and passion for helping others. Here are some quick tips:
Dress smartly and arrive early.
Be prepared with real-life examples.
Stay calm and take a breath before answering.
Research Morrisons and their pharmacy values.
Ask insightful questions at the end.
You’ve already taken a great step by preparing. Be confident in your abilities, stay positive, and show your enthusiasm for healthcare and community service. Good luck—you’ve got this!
