Landing a job as a Pharmacy Dispenser at Morrisons is an excellent opportunity to launch or further a rewarding career in healthcare. Morrisons, one of the UK’s leading supermarket chains, operates in-store pharmacies that deliver essential services to the public. Pharmacy Dispensers play a pivotal role in supporting pharmacists, ensuring prescriptions are processed accurately, and helping customers with their medication needs.
The job involves preparing medications, checking stock levels, labeling prescriptions, maintaining patient records, and offering non-clinical advice where appropriate. Customer service, attention to detail, and knowledge of medications and legal guidelines are all essential qualities.
The typical salary for a Pharmacy Dispenser at Morrisons ranges between £10.50 to £12.00 per hour, depending on experience and location. The role often includes shift work, weekends, and sometimes overtime during busy periods.
To help you succeed in your interview, we’ve compiled the top 20 most common Morrisons Pharmacy Dispenser interview questions and expert-crafted answers to help you stand out.
Tell me about yourself.
This is your chance to summarise your background, experience, and interest in pharmacy.
Example: “I’ve worked in customer-facing roles for several years, and I’ve always had a passion for healthcare. I completed my NVQ Level 2 in Pharmacy Services and have experience working in a busy pharmacy where I assisted with dispensing and stock control. I’m excited about the opportunity to work with Morrisons because of their strong focus on community health.”
What experience do you have working in a pharmacy?
Tailor your answer to highlight both formal experience and transferable skills.
Example: “I completed a 6-month placement at an independent pharmacy where I helped process prescriptions, handled customer inquiries, and managed inventory. I became confident using pharmacy software and adhering to legal protocols.”
Why do you want to work for Morrisons Pharmacy?
Demonstrate company-specific knowledge.
Example: “I admire Morrisons’ dedication to customer care and community health services. The integration of pharmacy within a larger supermarket environment makes healthcare more accessible, which I’m proud to be part of.”
How do you ensure accuracy when dispensing medication?
Show attention to detail and awareness of the risks involved.
Example: “I follow a structured process—cross-checking the prescription against the label, checking expiry dates, using barcode scanners where available, and confirming patient details. I never rush when accuracy is critical.”
How would you handle a difficult customer?
Display calmness, empathy, and problem-solving.
Example: “I’d listen attentively to understand their concerns, remain calm and polite, and work to resolve the issue or involve the pharmacist if needed. My goal is always to de-escalate and support the customer professionally.”
Are you familiar with any pharmacy software systems?
Be specific if possible.
Example: “Yes, I’ve used ProScript and Pharmacy Manager. I’m comfortable learning new systems quickly and understand the importance of accurate data entry and confidentiality.”
How do you handle confidential patient information?
Emphasize trust and professionalism.
Example: “I understand that confidentiality is legally and ethically essential. I ensure records are securely stored, never discuss patient details in public, and follow GDPR and NHS confidentiality guidelines.”
Describe a time you worked under pressure.
Pick a relevant, real-world example.
Example: “During flu season, the pharmacy was extremely busy, but I managed prescription queues while maintaining accuracy and assisting the pharmacist with vaccinations. I remained calm and prioritised tasks effectively.”
How do you stay up to date with pharmacy regulations?
Show commitment to learning.
Example: “I subscribe to the GPhC newsletter and read NHS updates regularly. I also value team briefings and in-house training.”
What would you do if you noticed a colleague making a mistake with a prescription?
Highlight integrity and patient safety.
Example: “I would discreetly alert the pharmacist immediately to correct the issue before it affects the patient, and ensure the process is reviewed to prevent future errors.”
What qualities make a good Pharmacy Dispenser?
Talk about customer care, attention to detail, communication, and teamwork.
Example: “Accuracy, empathy, strong communication, and the ability to work efficiently in a fast-paced environment.”
Are you comfortable working weekends or evenings?
Be honest, but show flexibility.
Example: “Yes, I understand pharmacies operate beyond 9–5, and I’m happy to work weekends or evenings as needed.”
What do you do if you can’t read a prescription?
Safety first.
Example: “I would never guess. I’d consult the pharmacist for clarification before proceeding.”
How do you prioritise tasks when it’s busy?
Demonstrate time management.
Example: “I categorise tasks by urgency—prescriptions needed immediately come first. I communicate with my team and stay focused on what matters most.”
What does good customer service mean to you?
Explain your customer-first approach.
Example: “It means treating every customer with respect, listening to their needs, and going the extra mile to help—especially when they may be unwell or stressed.”
How do you deal with stock shortages or expired medicines?
Operational awareness is key.
Example: “I immediately notify the pharmacist or supervisor, update records, and assist in finding an alternative solution or referring the patient appropriately.”
What safety procedures do you follow when handling medication?
Focus on health and safety.
Example: “I use gloves when needed, wash hands regularly, double-check dosages, and store medications correctly according to temperature and legal guidelines.”
Why should we hire you?
Sell your strengths.
Example: “I bring a blend of pharmacy training, customer service experience, and a genuine desire to help people. I work well under pressure and align with Morrisons’ values of care and professionalism.”
Where do you see yourself in five years?
Show ambition and long-term interest.
Example: “I see myself progressing in pharmacy, potentially becoming a technician or training in public health roles within Morrisons.”
Do you have any questions for us?
Always ask thoughtful questions.
Example: “What training opportunities do you provide for Pharmacy Dispensers? How does Morrisons support career development in pharmacy services?”
Final Interview Tips and Encouragement
Preparing for your Morrisons Pharmacy Dispenser interview is all about understanding the role, aligning with the company’s values, and being ready to demonstrate how your experience makes you a great fit. Here are a few bonus tips:
Research Morrisons’ pharmacy services and core values.
Practice speaking clearly and confidently.
Bring copies of your CV and certificates.
Prepare your own questions to ask the interviewer.
Dress professionally and arrive early.
You’ve already taken a powerful step by preparing ahead—now trust your knowledge, stay calm, and let your genuine passion for healthcare and helping others shine through. Good luck—you’ve got this!
