Pharmacy Technicians at Morrisons play a crucial role in ensuring the smooth operation of the in-store pharmacy services. They work under the supervision of a registered pharmacist to assist with preparing and dispensing prescriptions, offering health advice, managing inventory, and ensuring the safe and effective delivery of medications. With increasing demand for accessible healthcare and medication support within the retail sector, this role blends medical knowledge with exceptional customer service.
According to recent job listings and data, the average salary for a Pharmacy Technician at Morrisons in the UK ranges from £21,000 to £26,000 per year, depending on location, experience, and responsibilities. Additional benefits can include store discounts, pension schemes, and structured career progression.
Here are the 20 most common interview questions for a Morrisons Pharmacy Technician, along with model answers to help you prepare with confidence.
Tell us about yourself.
A: I’m a qualified Pharmacy Technician with two years of experience in a high-volume retail setting. I’m passionate about patient care, and I take pride in accuracy, attention to detail, and being a reliable team player. I’m particularly interested in Morrisons because of its commitment to community health and strong reputation in retail pharmacy services.
Why do you want to work at Morrisons?
A: I admire Morrisons’ focus on customer service and community well-being. I’m excited about the opportunity to work in a fast-paced environment that also prioritises training and development for its pharmacy staff.
What do you understand about the role of a Pharmacy Technician?
A: A Pharmacy Technician supports the pharmacist in dispensing medication, managing stock, maintaining records, and advising customers on minor ailments or over-the-counter products, always under the pharmacist’s supervision.
How do you ensure accuracy when dispensing medication?
A: I double-check prescriptions, verify patient information, cross-reference dosages, and maintain a distraction-free work environment to minimise errors. I also stay updated with current best practices.
How do you handle a customer who is upset about a delayed prescription?
A: I would remain calm and empathetic, listen to their concerns, explain the reason for the delay clearly, and offer alternatives if possible. It’s important to maintain trust through transparency and professionalism.
How do you stay organised during a busy shift?
A: I prioritise tasks, follow a checklist system, and use downtime efficiently to prep ahead. Communication with the pharmacist and team also helps streamline workflow.
Can you describe a time you made a mistake and how you handled it?
A: In a previous job, I once labelled a prescription incorrectly but caught it during my second check. I reported it to the pharmacist immediately, corrected the error, and implemented a personal routine of triple-checking high-risk medications thereafter.
What pharmacy systems or software are you familiar with?
A: I’ve used systems like ProScript and Pharmacy Manager, and I’m comfortable learning new technologies quickly. I’m also proficient with general computer software for records and scheduling.
How do you handle confidential information?
A: I strictly follow GDPR and NHS data protection protocols. I ensure all private data is securely stored and never discussed in inappropriate settings.
What would you do if you were unsure about a prescription?
A: I would consult with the supervising pharmacist before proceeding. Patient safety always comes first.
Describe your approach to teamwork.
A: I believe in open communication, supporting colleagues, and sharing knowledge. A strong team ensures better service and fewer errors.
What motivates you in your work?
A: Knowing that my actions help improve a person’s health and well-being is incredibly motivating. I also enjoy learning and developing professionally.
What are your strengths?
A: Attention to detail, empathy, and reliability. I also have strong communication skills which help when interacting with customers or healthcare professionals.
What are your weaknesses?
A: I can be overly cautious, especially when double-checking work. While this helps prevent errors, I’ve learned to balance thoroughness with efficiency.
How would you handle a disagreement with a pharmacist or colleague?
A: I would discuss the issue respectfully and privately, focusing on facts and solutions rather than blame. Open communication is key to resolving conflicts constructively.
How do you stay updated with pharmacy regulations and practices?
A: I regularly review updates from the General Pharmaceutical Council (GPhC), attend CPD training, and read pharmacy bulletins or professional forums.
How do you approach customer service in a pharmacy setting?
A: I treat each customer with respect, patience, and a focus on meeting their needs efficiently while ensuring they understand any medication-related instructions.
What do you know about Morrisons’ healthcare offerings?
A: Morrisons provides essential pharmacy services such as prescription dispensing, minor ailment advice, flu jabs, and health checks, all within a convenient retail setting.
What do you do if a customer requests advice on something you’re not qualified to answer?
A: I would refer them directly to the pharmacist. It’s important to recognise the boundaries of the technician role and ensure customers get accurate information.
Where do you see yourself in five years?
A: I hope to grow into a senior pharmacy technician role or explore training opportunities within Morrisons, possibly moving into a management or specialist service area.
Interview Tips & Encouragement for Success
Preparing for a Morrisons Pharmacy Technician interview is not just about memorising answers—it’s about understanding the role and presenting yourself as a reliable, knowledgeable, and caring professional. Here are some final tips:
Practice your responses aloud to build confidence and fluency.
Dress professionally and arrive early to show punctuality.
Research Morrisons’ values and how their pharmacy services align with your goals.
Use the STAR method (Situation, Task, Action, Result) for experience-based questions.
Show your enthusiasm for the job and willingness to keep learning.
Remember, every interview is a learning experience. Whether this is your first or fifth attempt, preparation and self-belief go a long way. Best of luck—you’ve got this!
