Seasonal Customer Assistants are a vital part of Morrisons’ customer service team, especially during busy periods like Christmas, Easter, and the summer months. These temporary roles help keep the store running smoothly, assist customers, and ensure shelves are fully stocked and checkout lines move swiftly. This job is ideal for those looking to gain retail experience, students seeking holiday work, or anyone who enjoys working in a fast-paced, people-oriented environment.
As a Morrisons Seasonal Customer Assistant, your responsibilities may include:
Assisting customers with queries or finding products
Replenishing shelves and maintaining shop floor presentation
Operating tills and managing transactions
Supporting different departments (produce, bakery, checkout, etc.)
Maintaining hygiene and safety standards
Typical pay for a seasonal assistant at Morrisons ranges from £10.50 to £12.00 per hour, depending on age and location, with potential shift bonuses during holiday periods.
To help you land the role, here are 20 common interview questions and strong sample answers tailored for a Morrisons Seasonal Customer Assistant interview.
Why do you want to work at Morrisons?
“I’ve always admired Morrisons for its focus on fresh, locally-sourced produce and customer service. I enjoy helping people and working as part of a team, and I believe the seasonal assistant role is a great way to contribute during a busy time while gaining valuable retail experience.”
What do you know about Morrisons?
“Morrisons is one of the UK’s largest supermarket chains, known for its fresh food counters, in-house production, and community involvement. I know you focus on providing good value and quality for customers, and I’d love to be part of that mission.”
Describe a time you delivered excellent customer service.
“At my previous job in a café, a customer had a dietary allergy we initially couldn’t accommodate. I went out of my way to find a suitable option and ensure their experience was still enjoyable. They left a positive review mentioning my name.”
How would you handle a difficult customer?
“I’d stay calm, listen actively, and try to understand their issue without taking it personally. I’d aim to resolve it politely or escalate to a supervisor if needed, making sure the customer felt heard and respected.”
Are you comfortable working different shifts, including weekends and holidays?
“Yes, I understand that retail, especially during seasonal periods, requires flexibility. I’m fully available for shifts, including weekends, evenings, and bank holidays.”
How do you prioritize tasks during busy times?
“I’d stay organized by assessing which tasks are most urgent—like restocking fast-moving items or helping waiting customers—and communicate with the team to ensure smooth operations.”
How would you respond if a customer asked you something you didn’t know?
“I’d be honest and say I wasn’t sure but would find out for them or ask a colleague. It’s important the customer gets the correct information, even if it takes a minute longer.”
Tell me about a time you worked in a team.
“At university, I worked on a group project where we had to deliver a presentation. I helped coordinate meetings, delegated tasks, and ensured we met deadlines. It taught me the value of clear communication and support.”
What would you do if you noticed a spill in the aisle?
“I’d make the area safe immediately—either by blocking it off or standing nearby to warn customers—then report it and clean it up as per store procedures to prevent accidents.”
How do you stay motivated during repetitive tasks?
“I remind myself that even small tasks contribute to a bigger goal—like keeping the store clean or shelves stocked helps customers have a positive experience. I also enjoy staying active.”
What are your strengths?
“I’m friendly, reliable, and a quick learner. I can adapt to different situations and always aim to provide excellent service.”
What are your weaknesses?
“I sometimes take on too much at once because I’m eager to help. But I’ve been working on prioritising better and asking for help when needed.”
How would you handle a long queue of customers at your till?
“I’d stay calm, work efficiently without rushing, and greet each customer politely. I might call for assistance or open another till if possible.”
What would you do if you saw a colleague struggling?
“I’d offer to help or check if they need support. Teamwork is key in busy environments, and helping each other improves the whole store’s performance.”
How do you handle pressure?
“I try to stay focused and break down tasks into manageable steps. I remind myself to breathe and keep a positive attitude, which helps me stay productive under pressure.”
Are you comfortable lifting heavy items or standing for long periods?
“Yes, I’m physically fit and understand that retail involves a lot of movement. I’m happy to handle physical tasks as part of the job.”
What would you do if you were unsure about a store policy?
“I’d ask a supervisor or refer to the staff handbook. It’s important to follow company procedures, especially in areas like returns or food safety.”
Have you ever worked with tills or cash handling before?
“Yes, in my last role I operated a till, processed card and cash payments, and balanced the till at the end of the day.”
How would you describe good customer service?
“Good customer service means being helpful, friendly, and attentive. It’s about making the customer feel valued, solving problems quickly, and going the extra mile when needed.”
Why should we hire you for this seasonal role?
“I’m dependable, quick to learn, and great with people. I bring energy and commitment to every shift and would be proud to represent Morrisons during its busiest season.”
Final Thoughts and Interview Success Tips
Securing a seasonal role at Morrisons is a fantastic opportunity to gain hands-on retail experience, work in a friendly team, and serve your local community. To stand out in your interview:
Research Morrisons’ values and latest campaigns.
Be enthusiastic and customer-focused in your answers.
Dress smartly, arrive early, and bring a copy of your CV.
Practice answering questions aloud with a friend or in front of a mirror.
Show your willingness to be flexible and helpful.
Remember, seasonal roles often lead to permanent positions—so treat this as your opportunity to make a great impression. You’ve got this!
If you found this guide helpful, share it with others preparing for their Morrisons interview—and good luck!
