Working at Nando’s, one of the UK’s most beloved casual dining chains, can be a highly rewarding experience. Each role within the company comes with its own responsibilities, skills, and salary expectations, and understanding them is key to performing well in interviews. From entry-level positions like Team Members to managerial roles such as Assistant Managers and Restaurant Managers, each job contributes to the overall customer experience, operational efficiency, and the company’s vibrant culture.
A Team Member at Nando’s, for instance, earns between £10–£12 per hour and is responsible for delivering exceptional customer service, preparing food to Nando’s high standards, and maintaining cleanliness. Supervisors earn roughly £25,000 per year and assist with team management, training, and operational excellence. Assistant Managers can earn up to £28,000 annually, overseeing restaurant performance, staff scheduling, and inventory management. Meanwhile, Restaurant Managers earn around £32,000–£35,000 per year and are accountable for the overall success of the restaurant, from staff development to financial performance.
Preparing thoroughly for your interview ensures you not only understand the role but also demonstrate the confidence and competency that Nando’s values. Below, we explore 30 of the most commonly asked Nando’s interview questions and answers across different job roles, providing clear guidance and actionable tips.
Opening Questions and Answers
1. Tell me about yourself.
This is a classic icebreaker. Focus on your background, experience, and what attracted you to Nando’s.
Answer Example: “I’ve worked in customer service for three years, enjoying roles where I can interact with people and deliver excellent service. Nando’s reputation for teamwork and customer focus drew me here, and I’m excited to contribute my skills.”
2. Why do you want to work at Nando’s?
Show enthusiasm for the brand and its values.
Answer Example: “I love the friendly, energetic culture at Nando’s. I also appreciate the opportunity for career growth, from Team Member to management, and I want to be part of that journey.”
3. What do you know about Nando’s?
Demonstrate research and awareness.
Answer Example: “Nando’s is a renowned casual dining chain famous for its peri-peri chicken. The company emphasizes teamwork, inclusivity, and delivering a memorable dining experience, which resonates with my values.”
4. What makes you suitable for this role?
Highlight relevant skills and experiences.
Answer Example: “I’m highly organised, work well in fast-paced environments, and have strong customer service experience, all of which will help me thrive as a Team Member at Nando’s.”
5. Describe your previous experience in customer service.
Use specifics to show competency.
Answer Example: “I’ve worked in a busy café for two years, handling orders, managing complaints, and ensuring a clean environment, which taught me the importance of efficiency and friendliness.”
Competency Questions and Answers Using the STAR Model
The STAR model (Situation, Task, Action, Result) is crucial for answering competency questions effectively.
6. Tell me about a time you dealt with a difficult customer.
Answer Example:
Situation: “A customer was unhappy with their order.”
Task: “I needed to resolve the issue quickly while maintaining professionalism.”
Action: “I listened carefully, apologised, offered a replacement, and ensured the customer left satisfied.”
Result: “The customer praised my approach and returned to the restaurant the next week.”
7. Give an example of when you worked as part of a team.
Answer Example:
Situation: “During a busy shift, we were short-staffed.”
Task: “Our goal was to maintain service levels.”
Action: “I assisted my colleagues, took on extra tasks, and communicated effectively to stay organised.”
Result: “We completed the shift without complaints and received positive feedback from our manager.”
8. How do you prioritise tasks during a busy shift?
Answer Example: “I focus on urgent customer needs first, then tackle prep work and cleaning tasks. I also communicate with team members to ensure no task is overlooked.”
9. Describe a time you went above and beyond for a customer.
Answer Example: “A customer had dietary restrictions. I double-checked the menu, recommended suitable dishes, and ensured their meal was prepared safely. They later complimented the restaurant online.”
10. How do you handle stress in a fast-paced environment?
Answer Example: “I stay organised, focus on one task at a time, and take short moments to reset mentally. This approach has helped me maintain high standards under pressure.”
Detailed Questions for Supervisory and Management Roles
11. How would you motivate your team during a busy shift?
Answer Example: “I use positive reinforcement, delegate tasks according to strengths, and keep communication clear to maintain energy and focus.”
12. How do you handle conflict between team members?
Answer Example: “I listen to both sides, mediate calmly, and focus on finding a solution that maintains harmony and productivity.”
13. Tell me about a time you had to implement a change.
Answer Example:
Situation: “New health and safety guidelines were introduced.”
Task: “Ensure the team adapted quickly.”
Action: “I explained the changes clearly, provided practical examples, and monitored compliance.”
Result: “The team implemented the changes smoothly, and our audit score improved.”
14. Describe your experience with inventory management.
Answer Example: “I have experience ordering stock, monitoring levels, and minimising waste, ensuring smooth operations and cost efficiency.”
15. How would you improve customer satisfaction in the restaurant?
Answer Example: “I’d ensure the team is well-trained, respond promptly to feedback, and maintain a clean, welcoming environment to enhance the overall customer experience.”
Behavioural and Situational Questions
16. Tell me about a time you made a mistake at work.
Answer Example:
Situation: “I miscommunicated an order.”
Task: “Correct the mistake quickly.”
Action: “I apologised, rectified the order immediately, and double-checked details moving forward.”
Result: “The customer left happy, and I learned to double-check all orders.”
17. How do you handle criticism?
Answer Example: “I listen carefully, reflect on the feedback, and implement changes to improve my performance.”
18. Give an example of problem-solving at work.
Answer Example: “During a supply shortage, I suggested rearranging the menu temporarily and clearly communicated alternatives to customers. This maintained satisfaction and smooth operations.”
19. Describe a time you exceeded targets.
Answer Example: “Our upselling target was £200 daily. I recommended popular combos and engaged customers in conversation, resulting in £250 sales.”
20. Tell me about a time you took initiative.
Answer Example: “I noticed the queue was building, so I started assisting in the kitchen while maintaining front-of-house service, which improved efficiency.”
Ending Questions and Answers
21. Do you have any questions for us?
Answer Example: “Yes, could you tell me more about opportunities for career growth and development within Nando’s?”
22. Why should we hire you?
Answer Example: “I bring enthusiasm, a strong work ethic, and relevant experience, and I’m committed to delivering excellent customer service aligned with Nando’s values.”
23. Where do you see yourself in five years?
Answer Example: “I hope to grow within Nando’s, potentially moving into a management role and contributing to training and development.”
24. How flexible is your schedule?
Answer Example: “I’m happy to work evenings, weekends, and holidays to meet the restaurant’s needs.”
25. Are you comfortable with physical and fast-paced work?
Answer Example: “Yes, I thrive in energetic environments and enjoy tasks that require both physical effort and quick thinking.”
Do’s and Don’ts for Nando’s Interviews
Do’s:
Arrive on time and dress appropriately.
Research Nando’s culture and values.
Use the STAR method for competency questions.
Show enthusiasm and positivity.
Ask insightful questions at the end.
Don’ts:
Don’t speak negatively about past employers.
Avoid vague answers; provide examples.
Don’t interrupt the interviewer.
Avoid appearing unprepared or disinterested.
Don’t exaggerate experience or skills.
Final Encouragement and Tips
Remember, every interview is an opportunity to showcase your personality, skills, and potential. Confidence, preparation, and positivity go a long way. Practising answers using the STAR model, knowing the role-specific responsibilities, and demonstrating enthusiasm for Nando’s culture will help you stand out.
For anyone looking to improve their chances, investing in interview training, working with an interview coach, or trying interview coaching online can provide tailored feedback and strategies. Effective job interview preparation ensures you enter your interview calm, confident, and fully ready to impress.
Nando’s values proactive, motivated team members who fit their culture. By following these insights, practising your responses, and focusing on your strengths, you can succeed in any role, from Team Member to Restaurant Manager. Book a session with a professional interview coaching expert today and take your career to the next level!
