The Essential Role of a Band 1 NHS Cleaner: Job Description, Salary & Importance
Though often behind the scenes, Band 1 NHS Cleaners play a crucial role in maintaining a safe, hygienic, and infection-free healthcare environment. These professionals ensure that hospitals, clinics, and healthcare facilities meet strict cleanliness standards to prevent the spread of diseases and maintain a welcoming space for patients and staff. A clean environment directly affects patient outcomes, making the cleaner’s job a frontline defense in public health.
The NHS Band 1 Cleaner is an entry-level position, typically responsible for general cleaning duties such as sanitising surfaces, cleaning wards, operating rooms, communal areas, and toilets, as well as disposing of waste safely. The average salary for this role falls between £20,270 and £22,383 per annum, depending on the location and NHS Trust, and includes benefits like NHS pension contributions, holiday pay, and progression opportunities.
—
20 Interview Questions and Sample Answers for a Band 1 NHS Cleaner Role
Can you tell us about yourself?
Answer: “I’m a detail-oriented and reliable individual with a strong work ethic. I’ve worked in cleaning roles in both domestic and commercial environments and take pride in maintaining high hygiene standards. I’m especially interested in working for the NHS because I want to contribute to the well-being of patients and staff.”
Why do you want to work as a cleaner in the NHS?
Answer: “The NHS is a respected institution, and I want to be part of a team that makes a real difference. Cleaners play a key role in infection control, and I’m passionate about contributing to patient care by keeping facilities spotless and safe.”
What experience do you have in cleaning?
Answer: “I have three years of experience cleaning schools and offices. I’ve cleaned restrooms, kitchens, floors, and high-touch surfaces, and I’m comfortable using industrial cleaning equipment and following strict health and safety guidelines.”
How do you handle repetitive tasks?
Answer: “I stay motivated by focusing on the end goal—providing a clean and safe environment. I also listen to podcasts or music during breaks to stay refreshed and focused.”
What steps do you take to ensure safety while cleaning?
Answer: “I always wear appropriate PPE, read COSHH sheets for any chemicals I’m using, use wet floor signs to prevent slips, and dispose of waste according to NHS infection control protocols.”
What would you do if you found a patient’s personal item on the floor?
Answer: “I’d report it immediately to the nurse or ward staff, log the item if required, and ensure it’s returned to the patient or stored safely.”
How would you clean an area where there was a blood spill?
Answer: “I would use appropriate PPE, follow the Trust’s biohazard cleaning protocol, use disinfectants recommended for bodily fluids, and dispose of contaminated materials in clinical waste bins.”
Can you describe a time you worked in a team?
Answer: “In my previous role, I worked with other cleaners to deep-clean a school over a weekend. We divided tasks, supported each other, and finished ahead of schedule, ensuring everything was ready for Monday.”
How do you prioritise tasks?
Answer: “I assess what’s most urgent—like cleaning spillages or high-traffic areas first—then move on to scheduled routine cleaning. I’m also flexible when priorities change.”
How do you handle feedback?
Answer: “I welcome feedback as an opportunity to improve. For example, I once missed a spot under a bed and was told about it. Since then, I always double-check those areas.”
Are you comfortable working early mornings, evenings, or weekends?
Answer: “Yes, I understand that hospitals run 24/7 and I’m flexible with my working hours.”
How do you manage working in an environment with patients?
Answer: “I’m respectful, quiet, and professional. I always prioritise patient privacy and comfort while doing my job efficiently and safely.”
How do you stay motivated doing cleaning work?
Answer: “I take pride in making spaces hygienic and welcoming. Knowing my work supports patient care keeps me going.”
What do you know about infection control?
Answer: “It involves preventing the spread of bacteria and viruses. I follow NHS guidelines on cleaning techniques, hand hygiene, and proper waste disposal to reduce infection risks.”
What would you do if you saw someone slip on a wet floor?
Answer: “I’d check if they’re okay, call for medical help if needed, report the incident, and ensure the area is cleaned and clearly marked in the future.”
How would you react if a patient or visitor was rude to you?
Answer: “I’d remain calm and professional, not take it personally, and report it to my supervisor if necessary.”
How do you handle physically demanding work?
Answer: “I stay active, take breaks when needed, and use proper lifting techniques. I’m used to being on my feet and enjoy staying busy.”
What cleaning products or machinery have you used?
Answer: “I’ve used floor buffers, vacuum cleaners, steamers, and a variety of disinfectants. I always read labels and follow manufacturer instructions.”
How do you ensure high standards of cleanliness?
Answer: “I follow a checklist, recheck my work, and take my time to ensure nothing is overlooked, especially in critical areas like toilets or kitchens.”
Why should we hire you for this role?
Answer: “I’m hardworking, trustworthy, and understand how vital cleanliness is in a hospital. I take my job seriously and am committed to supporting the NHS’s excellent standard of care.”
—
Final Tips: How to Succeed in Your NHS Cleaner Interview
🧽 Practice makes perfect: Rehearse your answers with a friend or in the mirror.
🧼 Dress appropriately: Show you’re serious about the role by dressing neatly—even for an entry-level position.
🗣 Be polite and confident: Speak clearly, stay calm, and let your personality shine through.
📄 Know the basics: Familiarise yourself with NHS values and basic infection control procedures. This shows initiative and understanding of the job’s importance.
✨ Bonus: Prepare a few questions to ask the interviewer, such as “What does a typical shift look like?” or “How is success measured in this role?”
Good luck—you’ve got this! Your role as a cleaner is more than just about tidying up; it’s about keeping patients and staff safe every single day. Be proud of what you’re stepping into!
