A NHS Band 1 role is often the gateway position for those starting their career in healthcare within the UK’s National Health Service. These positions typically involve providing basic support to clinical and administrative teams, including tasks like patient transport, cleaning, and assisting with routine duties. Although the responsibilities may seem entry-level, Band 1 roles are vital in ensuring the smooth operation of NHS services and delivering essential patient care. The salary for NHS Band 1 positions usually starts at around £20,000 per year, depending on location and experience, making it an attractive first step into a rewarding healthcare career.
If you’re preparing to interview for a Band 1 role, understanding the common questions and how to respond effectively can greatly improve your chances of success. Below, we cover 30 common interview questions alongside thoughtful answers tailored to this job level.
30 interview questions and answers for NHS Band 1 job role
1. Why do you want to work for the NHS?
Answer: I want to work for the NHS because I am passionate about helping others and contributing to a respected public healthcare system that values patient care and community service.
2. What do you understand about the Band 1 role?
Answer: I understand that Band 1 involves supporting healthcare staff by performing tasks such as cleaning, patient assistance, and administrative support to help maintain a safe and efficient environment.
3. How do you handle repetitive tasks?
Answer: I maintain focus and consistency by reminding myself of the importance of each task in contributing to patient care and the smooth running of the department.
4. Can you describe a time when you worked as part of a team?
Answer: In my previous role, I collaborated with colleagues to organize schedules and ensure all duties were completed on time, which improved overall workflow and morale.
5. How do you prioritize your tasks during a busy shift?
Answer: I assess which tasks are urgent and important, communicate with my supervisor for guidance if needed, and stay organized to complete all duties efficiently.
6. What would you do if you saw a colleague not following health and safety guidelines?
Answer: I would politely remind them of the guidelines and, if the issue persisted, report it to a supervisor to ensure patient and staff safety.
7. How do you ensure confidentiality when dealing with patient information?
Answer: I always follow NHS policies on data protection, only discussing patient details with authorized personnel and ensuring physical and electronic information is secure.
8. Describe how you manage stress in the workplace.
Answer: I take short breaks when possible, stay calm by focusing on one task at a time, and seek support from colleagues when needed.
9. What qualities make a good NHS Band 1 worker?
Answer: Reliability, attention to detail, good communication skills, and a caring attitude are essential qualities for this role.
10. How would you handle a difficult patient?
Answer: I would remain calm, listen carefully to their concerns, and try to assist them in a respectful and empathetic manner.
11. Have you had experience with cleaning or maintenance tasks?
Answer: Yes, in my previous role I regularly performed cleaning duties, ensuring areas were hygienic and safe for staff and patients.
12. What motivates you to work in healthcare?
Answer: Knowing I am contributing to the well-being of others and making a difference in people’s lives motivates me every day.
13. How do you ensure accuracy in your work?
Answer: I double-check my tasks and follow established procedures to maintain high standards and avoid errors.
14. Can you work flexible hours, including weekends and nights?
Answer: Yes, I understand the importance of flexibility in healthcare and am willing to work shifts as required.
15. How do you approach learning new skills or procedures?
Answer: I am eager to learn and open to feedback, taking notes and practicing until I am confident in my abilities.
16. What does good customer service mean to you in an NHS setting?
Answer: It means treating patients and visitors with respect, patience, and kindness while addressing their needs promptly.
17. How would you contribute to maintaining a positive team environment?
Answer: I would communicate openly, support my colleagues, and remain approachable and cooperative.
18. Describe a situation where you had to follow strict instructions.
Answer: During a cleaning assignment, I followed detailed protocols to ensure infection control, which helped prevent cross-contamination.
19. What would you do if you made a mistake?
Answer: I would report it immediately, learn from it, and take steps to prevent it from happening again.
20. How comfortable are you with physical tasks, such as lifting or moving equipment?
Answer: I am physically capable and understand the importance of using correct techniques to avoid injury.
21. Why should we hire you for this role?
Answer: I am reliable, hardworking, and committed to supporting the NHS’s mission while continuously improving my skills.
22. How do you handle feedback or criticism?
Answer: I view feedback as an opportunity to grow and improve my performance, and I respond positively to constructive criticism.
23. What do you know about the NHS values?
Answer: The NHS values include respect, compassion, commitment to quality care, improving lives, working together, and everyone counts.
24. How would you respond if a patient was upset or distressed?
Answer: I would listen attentively, remain calm, and offer reassurance or seek help from a nurse or doctor as needed.
25. Are you comfortable working with vulnerable patients?
Answer: Yes, I understand the importance of patience, empathy, and sensitivity when supporting vulnerable individuals.
26. How do you maintain your personal hygiene and appearance at work?
Answer: I adhere to NHS guidelines for hygiene and wear the required uniform to maintain a professional appearance.
27. What experience do you have with basic administrative tasks?
Answer: I have helped with filing, data entry, and answering phones in previous roles, ensuring smooth communication and record-keeping.
28. How do you stay motivated during long or repetitive shifts?
Answer: I remind myself of the positive impact of my work and take short mental breaks to stay refreshed.
29. How would you deal with a conflict with a colleague?
Answer: I would address the issue calmly and respectfully, seeking to understand their perspective and finding a solution together.
30. What are your career aspirations within the NHS?
Answer: I hope to develop my skills and progress to higher bands where I can take on more responsibility and make a greater impact.
General interview coaching encouragement and tips
Interviewing for a NHS Band 1 job can feel daunting, but with preparation and confidence, you can stand out as a strong candidate. Remember to research the NHS values and the specific trust you are applying to, practice your answers out loud, and bring examples from your experience that demonstrate your reliability and teamwork. Arrive on time, dress professionally, and maintain a positive attitude throughout the interview. Finally, don’t be afraid to ask questions at the end to show your interest and enthusiasm. Every interview is a chance to learn and grow—stay calm, be yourself, and trust in your ability to succeed.
