Working as a cleaner for Northern Trains is a crucial role that helps ensure passenger comfort, safety, and overall satisfaction during travel. Cleanliness on trains and at stations not only improves the customer experience but also plays a vital part in maintaining health and hygiene standards. Northern Trains Cleaners are responsible for cleaning train carriages, stations, platforms, and other facilities efficiently and reliably. The role typically involves sweeping, mopping, waste disposal, and occasional deep cleaning duties. The salary for a Northern Trains Cleaner usually ranges between £9.50 and £11 per hour, depending on experience and location, with opportunities for overtime and benefits like pension schemes.
1. Why do you want to work as a cleaner for Northern Trains?
Sample answer: I enjoy working in roles that contribute to public service and well-being. Being a cleaner for Northern Trains allows me to play a part in creating a safe and pleasant environment for passengers, which motivates me to do my best every day.
2. What cleaning experience do you have?
Sample answer: I have worked in cleaning roles for over two years, including offices and public spaces, where I developed skills in using cleaning equipment and managing time efficiently to meet daily targets.
3. How do you ensure quality and attention to detail in your cleaning work?
Sample answer: I follow checklists carefully and double-check all areas, paying attention to often overlooked spots such as corners, handrails, and under seats to ensure thorough cleanliness.
4. How would you handle cleaning during busy times or tight schedules?
Sample answer: I prioritize high-traffic areas and use efficient techniques to work quickly without compromising quality. I also stay calm under pressure and communicate if additional support is needed.
5. Are you comfortable working early mornings, late nights, or weekends?
Sample answer: Yes, I understand the importance of cleaning outside regular hours to avoid disruption, and I’m flexible to work shifts as required.
6. How do you manage health and safety risks while cleaning?
Sample answer: I always wear appropriate protective equipment and follow safety procedures, such as handling chemicals carefully and ensuring wet floors are clearly marked to prevent accidents.
7. What would you do if you found a suspicious item or safety hazard while cleaning?
Sample answer: I would report it immediately to my supervisor or security team and ensure the area is safe for others until the issue is resolved.
8. How do you handle repetitive tasks without losing motivation?
Sample answer: I focus on the importance of my role and set small goals throughout the shift, which helps me stay motivated and maintain a high standard.
9. Can you work effectively as part of a team?
Sample answer: Yes, I communicate clearly and support my colleagues to ensure that the entire area is cleaned efficiently.
10. How would you respond if a passenger asked for help or directions?
Sample answer: While cleaning, I would politely assist if I can or direct them to a staff member who can provide more detailed information.
11. Describe a time you dealt with a challenging cleaning situation.
Sample answer: Once, I had to clean a heavily soiled area quickly after a spill on a train. I remained calm, used appropriate cleaning agents, and completed the task without delaying the service.
12. What cleaning tools and chemicals are you familiar with?
Sample answer: I have experience using mops, vacuums, floor scrubbers, and various cleaning solutions such as disinfectants and degreasers safely.
13. How do you stay organized during your shifts?
Sample answer: I plan my route to cover all assigned areas methodically and keep track of completed tasks to ensure nothing is missed.
14. What does excellent customer service mean to you in this role?
Sample answer: It means maintaining a friendly attitude and ensuring that passengers experience a clean and welcoming environment during their journey.
15. Are you able to follow strict cleaning schedules and protocols?
Sample answer: Yes, I understand that adhering to schedules is vital for operational efficiency and I always follow company guidelines closely.
16. How would you handle conflicts with coworkers?
Sample answer: I would address issues calmly and respectfully, seeking to understand the other person’s perspective and finding a compromise.
17. How important is punctuality in this role?
Sample answer: Punctuality is essential to ensure cleaning is completed before passenger use and to maintain overall timetable integrity.
18. Have you ever suggested improvements in a cleaning process?
Sample answer: Yes, I once recommended using microfiber cloths instead of regular rags, which improved cleaning efficiency and reduced waste.
19. What do you think are the key qualities of a successful cleaner?
Sample answer: Attention to detail, reliability, stamina, and a positive attitude are crucial to success in this role.
20. How do you keep yourself motivated during repetitive or physically demanding tasks?
Sample answer: I remind myself of the positive impact my work has on others and take short breaks to maintain energy levels.
Working as a cleaner for Northern Trains is more than just a job—it’s a valuable service that helps keep the railway system running smoothly and safely. When preparing for your interview, remember to be confident, honest, and showcase your reliability and attention to detail. Research the company values, dress appropriately, and arrive on time. Practicing these sample questions will help you articulate your skills and passion effectively. Good luck—you’ve got this!
