Landing a role as an Assistant Manager at Pizza Express is a significant step in a hospitality career. You’re not just filling a position—you’re becoming the heartbeat of a fast-paced, customer-focused environment. Assistant Managers support the General Manager in leading the team, managing operations, maintaining quality standards, and ensuring guests receive top-tier service with every visit.
According to recent UK salary data, a Pizza Express Assistant Manager can expect to earn between £24,000 to £28,000 annually, with performance bonuses and development opportunities. This role also opens the door to fast-track promotions, making it perfect for ambitious individuals who love food, people, and leadership.
Here are 20 essential interview questions and answers to help you prepare confidently and stand out from the crowd.
1. Tell me about yourself.
Answer: I have over three years of experience in the hospitality industry, having progressed from a server to a supervisor. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences. I’ve always admired Pizza Express’s commitment to quality and community, and I’m excited about the opportunity to contribute to your team as an Assistant Manager.
2. Why do you want to work for Pizza Express?
Answer: I admire the brand’s heritage, emphasis on fresh ingredients, and how it creates memorable dining experiences. I want to be part of a team that values people and progress. Pizza Express’s culture of development and inclusivity really resonates with me.
3. What do you think are the key responsibilities of an Assistant Manager here?
Answer: Managing the team, supporting the General Manager, ensuring smooth operations during service, upholding health and safety standards, managing stock, training staff, and ensuring every customer leaves happy.
4. How would you handle a situation where a customer complains about food quality?
Answer: I would listen attentively, apologize sincerely, and offer to replace the meal or provide a suitable solution. I’d then investigate the issue with the kitchen and review procedures to prevent recurrence.
5. What leadership style do you bring to the table?
Answer: I lead by example, stay approachable, and use a mix of coaching and empowerment. I believe in being firm but fair, giving clear expectations, and recognizing good work.
6. Describe a time when you handled a difficult employee situation.
Answer: A team member was consistently late. I spoke privately with them, understood the root cause, and set clear expectations moving forward. With support and accountability, their punctuality improved.
7. How do you motivate your team?
Answer: Recognition, clear goals, and consistent communication. I create a positive work environment and encourage staff by highlighting achievements and fostering team spirit.
8. How would you handle a staff shortage on a busy evening?
Answer: I’d quickly assess critical roles, reassign staff temporarily, and step in where needed. I’d communicate with the team to stay focused and may offer incentives like a free meal or time off to boost morale.
9. How do you ensure food safety and hygiene standards are met?
Answer: By conducting daily checks, ensuring everyone is trained, using logs for cleaning and temperature checks, and leading by example with personal hygiene and cleanliness.
10. How do you manage inventory and reduce waste?
Answer: Regular stocktakes, FIFO (First In, First Out) methods, accurate ordering based on sales trends, and training staff on portion control and minimizing prep waste.
11. What would you do if a team member refused to follow your instructions?
Answer: I’d have a private conversation to understand their perspective, clarify expectations, and explain the impact of their behavior. If the issue persisted, I’d follow disciplinary procedures.
12. Tell us about a time you improved team performance.
Answer: I noticed service delays during peak hours. I introduced a new section rota and mini briefings before shifts. The result was a 20% improvement in order turnaround times and higher customer satisfaction scores.
13. How do you prioritize tasks during a shift?
Answer: I assess urgency and impact—customer-facing issues first, followed by operational tasks. I delegate effectively and communicate with the team to ensure smooth coordination.
14. How would you contribute to increasing sales in the restaurant?
Answer: Upselling specials, motivating the team to promote add-ons, organizing local promotions, and ensuring every customer receives excellent service that encourages return visits.
15. What makes you a great fit for this role?
Answer: My experience in hospitality, passion for people, and leadership skills align well with the Assistant Manager role. I’m results-driven and thrive in dynamic environments like Pizza Express.
16. How do you handle stress during busy shifts?
Answer: I stay calm, focus on solutions, and lead by example. Clear communication and trusting my team help me keep control and reduce pressure during peak times.
17. Describe how you would train a new team member.
Answer: I’d provide a warm welcome, go through the induction, shadow shifts, and offer hands-on training. I’d check in regularly and provide feedback to support their development.
18. How do you handle conflict between staff members?
Answer: I listen to both sides calmly, remain neutral, and facilitate a resolution that maintains a respectful work environment. If needed, I involve HR or management for further support.
19. What are your long-term career goals?
Answer: I aim to grow into a General Manager role and eventually oversee multiple sites. I’m committed to continuous learning and leadership development.
20. Do you have any questions for us?
Answer: Yes, I’d love to know more about the team culture here and what success looks like in this role over the first 6 months.
Final Interview Coaching Tips for Pizza Express Candidates
Preparing for a hospitality leadership role like Assistant Manager at Pizza Express means knowing your stuff—but also showing passion, positivity, and professionalism. Here are a few final pointers to leave a lasting impression:
Do your homework: Know the Pizza Express story, values, and recent campaigns.
Dress smart, smile often: Hospitality is about presence—look the part and exude warmth.
Use the STAR method: Structure your answers with Situation, Task, Action, and Result.
Ask thoughtful questions: Show curiosity and enthusiasm about the role and company.
Stay confident, but humble: Let your experience shine without sounding rehearsed.
You’ve got this. Prepare well, be yourself, and show them you’re ready to help Pizza Express deliver unforgettable dining experiences.
