The role of a Plymouth Citybus PSV (Public Service Vehicle) Bus Driver is critical to the smooth operation of public transport in the Plymouth area. As the front-line ambassador of the company, you’ll be responsible for transporting passengers safely and courteously to their destinations. This includes following precise schedules, maintaining vehicle cleanliness, handling fare payments, and ensuring passenger safety.
In addition to excellent driving skills, the job requires strong customer service, good communication, and a calm, professional demeanor under pressure. Drivers must hold a valid Category D (PCV) driving license and a Driver CPC qualification.
Salary Information (2025):
As of 2025, the average salary for a PSV Bus Driver at Plymouth Citybus is approximately £30,000 to £36,000 per year, depending on experience and shift patterns. Overtime opportunities, pension contributions, and additional benefits like uniform allowance and free bus travel for family members may also be included.
20 Interview Questions and Answers for Plymouth Citybus PSV Bus Driver Role
1. Why do you want to work for Plymouth Citybus?
I admire Plymouth Citybus’s commitment to delivering reliable and safe transport in the community. As a local resident, I understand the importance of timely services and would be proud to represent a company that plays such a vital role in daily life.
2. What experience do you have driving large vehicles?
I have held a PCV Category D license for [X years] and have experience driving coaches and buses in both urban and rural settings. I’m comfortable with various road conditions and navigating tight city spaces.
3. How do you handle difficult passengers?
I stay calm and respectful. I try to de-escalate situations by listening and responding politely. If necessary, I follow protocol by contacting control or reporting the incident after the journey.
4. Describe a time you delivered excellent customer service.
A passenger once lost their wallet on my route. I kept calm, contacted the depot, and ensured it was safely returned. The passenger wrote a thank-you note, which was a proud moment.
5. What does excellent timekeeping mean to you?
Timekeeping means being punctual and reliable, not only for starting shifts but also ensuring my route stays on schedule, balancing efficiency with safety.
6. Are you comfortable working shifts, weekends, and public holidays?
Yes, I understand this is part of the role and am fully prepared to work a flexible schedule to support the company’s operational needs.
7. How do you ensure passenger safety while driving?
I check mirrors frequently, drive cautiously at stops, and always ensure passengers are seated or holding on before moving. I also perform daily vehicle safety checks before my shift.
8. What would you do if your bus broke down mid-route?
I’d follow company protocol: secure the bus, inform passengers, contact control for assistance, and keep passengers updated while ensuring their safety.
9. How do you stay alert during long shifts?
I get good rest before shifts, stay hydrated, and take my breaks as scheduled. I also do mental check-ins to keep focused on the road.
10. Tell us about your driving record.
I have a clean driving record with no points or accidents. I take road safety very seriously and maintain full attention while driving.
11. How would you deal with a passenger refusing to pay?
I would explain the fare requirement politely and inform them of company policy. If they still refuse, I’d contact the control center and follow the correct escalation procedure.
12. What do you know about Plymouth Citybus?
Plymouth Citybus has a strong local reputation, serving the Plymouth area and beyond with a fleet of modern, low-emission buses. It’s part of the Go-Ahead Group, showing strong industry connections and growth.
13. How do you handle stressful situations on the road?
I take deep breaths, focus on safety, and rely on training. Whether it’s traffic, roadworks, or difficult passengers, staying calm and professional is key.
14. What steps do you take during pre-service vehicle checks?
I check lights, brakes, mirrors, indicators, fluid levels, tires, and safety equipment. I report any issues before beginning my shift.
15. How do you deal with unexpected delays?
I inform control promptly and follow any rerouting instructions. I communicate clearly with passengers so they’re aware of the situation.
16. How would you react to a medical emergency on the bus?
I would stop the vehicle in a safe place, call emergency services, and provide basic assistance while ensuring the rest of the passengers remain safe and calm.
17. Describe your understanding of equality and diversity in this role.
Everyone deserves respect and fair treatment. I treat all passengers with courtesy, regardless of background or ability, and support accessibility for all.
18. How do you manage fatigue or low energy during late shifts?
Proper rest, hydration, and balanced meals help. I also use my breaks to refresh. If I ever feel unfit to drive, I report it immediately to ensure safety.
19. How do you respond to feedback from supervisors or passengers?
I welcome feedback—it helps me grow and improve. Whether positive or constructive, I take it seriously and use it to do better.
20. What makes you a good fit for this role?
I’m dependable, safety-focused, and friendly. I take pride in being part of a team that helps the community move. My driving record and people skills align perfectly with Plymouth Citybus’s values.
Final Interview Tips and Encouragement
Interviewing for a PSV Bus Driver role at Plymouth Citybus is your chance to show more than just driving skills—it’s your chance to show your reliability, integrity, and commitment to service. Be honest, confident, and professional.
Top Interview Coaching Tips:
Dress smartly and arrive early.
Bring your license, CPC card, and any requested documents.
Speak clearly and maintain eye contact.
Answer questions with real-life examples.
Don’t forget to ask questions about the role or team—it shows interest.
Remember, they’re not just hiring a driver—they’re hiring a brand ambassador for their community service. Bring your best self, and good luck!
