Working as an Assistant Manager at Pret A Manger is not just a job—it’s a gateway to a fulfilling leadership career in hospitality. Pret is a globally recognized brand known for its premium quality food, fast-paced environment, and commitment to customer service. As an Assistant Manager, you play a vital role in ensuring daily operations run smoothly, supporting the General Manager, leading teams, and delivering a consistent, high-energy guest experience. According to Glassdoor UK, the average Pret A Manger Assistant Manager salary ranges from £25,000 to £32,000 annually, with performance-related bonuses and benefits like free meals, training programs, and career progression opportunities.
Whether you’re climbing up from a Team Member position or bringing external management experience, nailing the interview is crucial. Below are 20 interview questions you’re likely to encounter for the Pret A Manger Assistant Manager role—complete with strong example answers.
1. Tell me about yourself.
Focus on your hospitality experience, leadership qualities, and interest in working for Pret.
Example Answer:
“I have over five years of experience in fast-paced hospitality environments, with the last two as a supervisor. I’m passionate about building strong teams and delivering excellent customer service, which aligns perfectly with Pret’s values.”
2. What do you know about Pret A Manger?
Show you’ve done your research.
Example Answer:
“Pret A Manger is known for freshly prepared food, organic coffee, and its fast, friendly service. I admire Pret’s sustainability efforts and emphasis on training and developing its people.”
3. Why do you want to be an Assistant Manager at Pret?
Tie in your career goals and Pret’s values.
Example Answer:
“I want to work in an environment that values leadership and customer focus. Pret’s ‘Doing the Right Thing’ ethos and internal promotion culture really appeal to me.”
4. How would you handle a difficult team member?
Use the STAR method.
Example Answer:
“I once worked with a team member who frequently showed up late. I had a one-on-one to understand the issue and set clear expectations. They improved significantly after that.”
5. How do you handle pressure during busy periods?
Show composure and organization.
Example Answer:
“I thrive under pressure. I stay calm, prioritize tasks, and delegate effectively. During peak hours, I keep communication clear and energy high to keep the team motivated.”
6. Describe your leadership style.
Be authentic but adaptable.
Example Answer:
“My leadership style is hands-on and supportive. I believe in leading by example, coaching team members, and celebrating wins together.”
7. How would you ensure excellent customer service?
Emphasize consistency and team influence.
Example Answer:
“By training the team well, setting a positive tone, and actively listening to customer feedback, I ensure each guest leaves happy.”
8. How do you motivate your team?
Inspire with real tactics.
Example Answer:
“I recognize good work openly, set small achievable goals, and make sure every team member feels valued and part of the mission.”
9. Describe a time you improved a process.
Show problem-solving skills.
Example Answer:
“I reorganized our opening checklist to improve efficiency. It cut prep time by 20% and was later adopted by other stores.”
10. How do you manage conflict between team members?
Focus on communication.
Example Answer:
“I mediate neutrally, allowing each person to speak, then guide them toward a mutual solution. Keeping harmony is essential for productivity.”
11. What KPIs do you track in a food service role?
Demonstrate business awareness.
Example Answer:
“I monitor sales, labour costs, food waste, customer feedback, and team attendance. These indicators help ensure both performance and morale stay high.”
12. How would you handle an unhappy customer?
Show empathy and problem resolution.
Example Answer:
“I’d listen carefully, apologize sincerely, and fix the issue immediately—whether it’s a refund or replacement. Then I’d thank them for their feedback.”
13. How do you train new team members?
Highlight structure and encouragement.
Example Answer:
“I provide clear expectations, hands-on guidance, and regular check-ins. I also pair them with experienced staff to ease onboarding.”
14. Describe a time you went above and beyond at work.
Prove your dedication.
Example Answer:
“Once, I covered a full shift when a colleague was sick and trained a new hire simultaneously to avoid service disruption.”
15. How do you ensure food safety compliance?
Know your standards.
Example Answer:
“I follow HACCP guidelines, maintain temperature logs, ensure handwashing, and regularly check cleanliness and labeling practices.”
16. How would you handle being understaffed?
Show strategic thinking.
Example Answer:
“I’d reassess task priorities, communicate with the team, and cross-train where needed. I’d also contact the manager or relief team for support.”
17. How would you deal with an employee consistently not meeting standards?
Be fair but firm.
Example Answer:
“I’d coach them first, provide clear feedback, and set improvement goals. If there’s no change, I’d follow Pret’s disciplinary procedures.”
18. How do you manage stock and reduce waste?
Talk about ordering and tracking.
Example Answer:
“I track usage trends, rotate stock properly (FIFO), and adjust orders based on sales patterns. I also monitor expiration dates closely.”
19. How do you prioritize tasks during a shift?
Show time and people management.
Example Answer:
“I prioritize safety, food quality, and customer service. I make a quick action plan and delegate efficiently while staying flexible.”
20. What makes you a good fit for Pret A Manger?
Sell yourself with alignment.
Example Answer:
“My fast-paced work ethic, love for great service, and team-first mindset make me a great cultural and operational fit for Pret.”
Final Interview Tips for Success at Pret A Manger
Dress smartly casual – think polished but comfortable.
Arrive early, smile, and be full of energy—it reflects Pret’s vibe.
Research Pret’s core values like “Happy Teams, Passion for Food, Doing the Right Thing.”
Bring examples from past jobs that show you’re ready for responsibility.
Ask smart questions at the end: e.g., “What does success look like in this role?”
Confidence comes from preparation. Use these questions as a study guide, but always be genuine in your answers. The role of Assistant Manager at Pret isn’t just about managing shifts—it’s about leading with heart, helping teams grow, and delivering a world-class experience to every customer, every day.
