As Jerry Frempong a UK based career coaching professional of over 25 years I am delighted to guide you through this inspiring and practical journey into the world of Puttshack careers. In this uplifting and supportive blog I will help you build confidence insight and clarity as you prepare for interviews across a range of important job roles at Puttshack. Together we will explore a brief history of the company followed by thirty fully explained interview questions and answers for differing positions across the business with a strong focus on opening style questions competency and STAR model responses closing style questions and professional interview do’s and donts. Throughout this guide my aim is to encourage motivate and empower you so that you approach your interview feeling fully prepared positive and ready to perform at your very best.
Puttshack is an innovative social entertainment company that blends cutting edge technology with the fun of modern mini golf dining and hospitality. Founded by a team of passionate entrepreneurs and experience designers the brand grew from a bold vision to reinvent social leisure by combining playful competitive experiences with high quality food drink and service. The company has expanded across major cities bringing people together for memorable shared moments full of energy creativity and community spirit. Puttshack continues to invest in technology guest experience and team development which makes it an exciting and progressive employer for professionals at every stage of their career. Understanding this journey helps you speak with confidence about the organisation during your interview and demonstrate your genuine enthusiasm for contributing to its success.
Below we explore key roles within Puttshack. For each role I begin with a paragraph explaining its importance job description and typical salary range in the UK market, followed by targeted interview questions and answers designed to help you perform strongly and communicate your value with clarity and confidence.
The Guest Services Host role
The Guest Services Host is at the heart of the Puttshack experience. This role focuses on welcoming guests managing bookings supporting guests during their visit and ensuring every individual feels valued from the moment they arrive until the moment they leave. The position requires warmth professionalism strong communication skills and the ability to remain calm under pressure in a lively environment. A Guest Services Host typically earns a salary in the region of twenty two thousand to twenty six thousand pounds per year depending on experience location and responsibilities. The importance of this role lies in shaping the first and last impression of the brand which has a direct impact on repeat visits guest satisfaction and online reviews.
1. Opening question: Tell us about yourself and why you want to work as a Guest Services Host at Puttshack
Answer: I am a friendly confident and people focused professional who loves working in dynamic customer environments. I enjoy creating positive experiences for guests and making sure everyone feels welcome comfortable and valued. I want to work at Puttshack because I admire the way the brand brings people together through fun entertainment food and service. I feel my strong communication skills calm approach and passion for hospitality would allow me to contribute positively to the guest journey and support the wider team.
2. Competency question using STAR: Describe a time when you dealt with a difficult customer situation
Answer: Situation: In my previous hospitality role a guest arrived feeling frustrated about a delayed table. Task: My responsibility was to resolve the situation professionally and protect the guest experience. Action: I listened carefully apologised sincerely and offered them a complimentary soft drink while I checked availability and kept them updated. Result: The guest relaxed appreciated the communication and later thanked me for handling the situation with patience and care. This experience strengthened my confidence in dealing with pressure while maintaining service standards.
3. Opening question: What qualities make a great Guest Services Host
Answer: A great Guest Services Host demonstrates genuine warmth attention to detail patience teamwork and strong communication skills. They stay positive during busy periods and always focus on helping guests enjoy their visit.
4. Competency question: Tell us about a time you worked effectively in a busy team environment
Answer: Situation: During a peak weekend shift the venue was extremely busy. Task: My role was to support front of house operations. Action: I communicated clearly with colleagues coordinated guest waiting times and assisted wherever needed. Result: We maintained smooth service improved guest flow and received positive feedback from both guests and management.
5. Ending style question: Do you have any questions for us
Answer: Yes thank you. I would love to know how success is measured in the Guest Services Host role and how training and development is supported for new team members.
The Bartender role
The Bartender plays a vital role in delivering memorable hospitality by preparing drinks engaging with guests and contributing to the lively social atmosphere across the venue. Bartenders must balance speed accuracy safety and personality while ensuring responsible service of alcohol and maintaining cleanliness and presentation standards. A Bartender at Puttshack typically earns between twenty three thousand and twenty eight thousand pounds per year with opportunities for progression. This role is essential because it enhances the energy of the venue while supporting revenue growth and delivering consistent high quality service.
6. Opening question: What attracts you to working as a Bartender at Puttshack
Answer: I enjoy the creativity energy and social interaction that comes with bartending. Puttshack appeals to me because it blends entertainment with quality hospitality and I want to be part of a team that delivers great drinks and positive memorable experiences for guests.
7. Competency question using STAR: Describe a time you worked under pressure and still delivered high standards
Answer: Situation: During a large event evening the bar became extremely busy. Task: I needed to maintain speed and accuracy while keeping service friendly. Action: I organised my workstation prioritised drink orders and communicated closely with teammates. Result: We served guests efficiently maintained quality and received excellent feedback for service and atmosphere.
8. Opening question: How do you ensure responsible alcohol service
Answer: I always follow company policies check identification when required observe guest behaviour and communicate with supervisors if I notice any concerns. My priority is guest safety and a positive environment.
9. Competency question: Tell us about a time you made a positive impression on a guest
Answer: Situation: A guest was celebrating a birthday. Task: I wanted to enhance their experience. Action: I wished them a warm happy birthday created a personalised mocktail and engaged in friendly conversation. Result: They expressed appreciation left positive feedback and shared their experience with friends.
10. Ending style question: What motivates you in a bartending role
Answer: I am motivated by teamwork guest satisfaction learning new drink skills and contributing to a lively enjoyable atmosphere where people create lasting memories.
The Kitchen Team Member or Chef role
The Kitchen Team Member or Chef contributes to the quality and consistency of the Puttshack food offering which forms a key part of the overall guest experience. This role involves food preparation menu delivery teamwork kitchen safety and adherence to hygiene standards. A Chef or Kitchen Team Member may earn between twenty four thousand and thirty two thousand pounds per year depending on experience and role level. The importance of this role lies in delivering delicious high quality food that complements the entertainment experience and keeps guests returning.
11. Opening question: Why do you want to work in the Puttshack kitchen team
Answer: I am passionate about producing great food and working in a collaborative fast paced environment. Puttshack appeals to me because it combines creativity service and teamwork and I would love to contribute to delivering dishes that enhance the overall guest experience.
12. Competency question using STAR: Describe a time you followed strict food safety procedures
Answer: Situation: In my previous kitchen role we introduced new allergen controls. Task: I was responsible for implementing correct labelling and storage. Action: I followed procedures carefully, checked ingredients with suppliers and communicated with the team. Result: We improved safety reduced risk and passed our kitchen audit with strong feedback.
13. Opening question: How do you manage multiple tasks during busy service
Answer: I plan ahead organise my station prioritise tasks communicate with colleagues and remain calm. This helps me maintain quality consistency and timing even during peak periods.
14. Competency question: Tell us about a time you supported a colleague during a challenging shift
Answer: Situation: A colleague was struggling with orders during a busy evening. Task: I wanted to support them and protect service flow. Action: I stepped in to help plate dishes reorganised tasks and encouraged communication. Result: Service improved and the team completed the shift successfully with positive feedback from the head chef.
15. Ending style question: What do you enjoy most about working in a kitchen environment
Answer: I enjoy teamwork creativity discipline and the satisfaction of seeing guests enjoy the food we prepare.
The Operations Manager or Supervisor role
The Operations Manager or Supervisor role is essential for leading teams driving performance managing standards and ensuring smooth coordination across all aspects of the venue. This position requires leadership communication decision making commercial awareness and a strong commitment to guest experience and team wellbeing. Salaries for Operations Supervisors and Managers typically range from thirty thousand to forty five thousand pounds per year depending on responsibility level and location. The importance of this role lies in maintaining consistency motivating teams and supporting long term business success.
16. Opening question: Why do you believe you are suited to an Operations leadership role at Puttshack
Answer: I have a strong background in hospitality leadership with a passion for developing people strengthening service standards and creating motivating team cultures. I believe my experience in operational planning performance management and guest experience aligns well with the values and ambitions of Puttshack.
17. Competency question using STAR: Describe a time you led a team through a challenging situation
Answer: Situation: We faced staff shortages during a peak trading weekend. Task: My responsibility was to maintain service quality while supporting the team. Action: I reorganised shift plans, communicated openly, delegated tasks effectively and provided encouragement throughout the shift. Result: The team remained positive, service stayed consistent and we achieved strong guest satisfaction scores.
18. Opening question: How do you balance guest experience with commercial performance
Answer: I believe both are connected. By delivering excellent service we encourage repeat visits and positive word of mouth. I monitor revenue, costs, staffing levels and productivity while always keeping guest satisfaction at the centre of decision making.
19. Competency question: Tell us about a time you resolved a conflict within your team
Answer: Situation: Two team members disagreed about duties. Task: I needed to restore teamwork. Action: I held a calm conversation with both individuals, listened to perspectives, clarified expectations and agreed shared solutions. Result: Communication improved, teamwork strengthened and performance increased.
20. Ending style question: What is your leadership philosophy
Answer: I believe in leading by example, supporting people to grow, communicating clearly and creating a positive environment where every team member feels valued and motivated.
The Sales and Events Executive role
The Sales and Events Executive helps drive revenue by building relationships with corporate clients groups and private event customers. This role involves enquiry handling proposals event coordination follow up communication and collaboration with operations teams to deliver outstanding experiences. A Sales and Events Executive typically earns between twenty six thousand and thirty five thousand pounds per year with performance related incentives. The importance of this role lies in business growth brand awareness and strengthening long term partnerships.
21. Opening question: What interests you about the Sales and Events role at Puttshack
Answer: I enjoy connecting with people understanding client needs and creating memorable event experiences. Puttshack is an exciting brand with a unique entertainment and hospitality proposition and I would love to help organisations and groups discover the value of hosting events here.
22. Competency question using STAR: Describe a time you converted a challenging enquiry into a successful booking
Answer: Situation: A client was unsure about venue suitability for a team event. Task: I needed to build confidence and secure the booking. Action: I asked thoughtful questions, tailored a proposal, highlighted value and followed up professionally. Result: The client confirmed the booking, provided positive feedback and later returned for future events.
23. Opening question: How do you prioritise multiple enquiries and deadlines
Answer: I use structured planning tools, assess urgency and value, communicate clearly with clients and colleagues and ensure every enquiry receives professional and timely attention.
24. Competency question: Tell us about a time you worked closely with operations to deliver an event
Answer: Situation: We coordinated a large corporate event. Task: My role was to ensure all details were clearly communicated. Action: I shared running orders, confirmed timings, checked equipment and supported the on site team. Result: The event ran smoothly and the client expressed high satisfaction.
25. Ending style question: What excites you most about working in sales and events
Answer: I love building relationships, achieving results, contributing to revenue growth and seeing clients enjoy outstanding experiences that reflect the quality of the brand.
The Technology and Games Support role
The Technology and Games Support role ensures the reliable operation of the interactive scoring systems digital platforms and gaming experiences that make Puttshack unique. This role requires technical awareness problem solving teamwork and strong customer communication. Typical salaries range from twenty eight thousand to thirty eight thousand pounds per year depending on experience. The importance of this role lies in protecting the core entertainment experience and maintaining smooth performance across the venue.
26. Opening question: Why are you interested in a Technology and Games Support role at Puttshack
Answer: I enjoy working with interactive technology and supporting systems that enhance guest experiences. Puttshack’s combination of entertainment and innovation inspires me and I would love to help ensure the technology runs smoothly for every guest.
27. Competency question using STAR: Describe a time you solved a technical issue under time pressure
Answer: Situation: A system malfunction occurred during a busy event. Task: I needed to diagnose and resolve the fault quickly. Action: I followed troubleshooting steps, communicated calmly with colleagues and kept guests informed. Result: The system was restored promptly and disruption was minimised with positive feedback on professionalism.
28. Opening question: How do you communicate technical issues to non technical colleagues
Answer: I use clear simple language focus on the impact and next steps and avoid technical jargon so everyone understands the situation and solution.
29. Competency question: Tell us about a time you improved a process or system
Answer: Situation: I noticed recurring minor faults in a previous role. Task: I wanted to reduce downtime. Action: I recorded patterns, introduced a preventative checklist and trained colleagues. Result: Faults reduced significantly and operational reliability improved.
30. Ending style question: What motivates you in a technical support role
Answer: I am motivated by problem solving teamwork learning new technology and knowing that my contribution helps deliver a seamless and enjoyable guest experience.
General interview coaching encouragement and tips
As an experienced career coach I want to remind you that every interview is an opportunity to share your story your achievements and your potential. Prepare by researching the company reflecting on your strengths and practising clear confident answers using the STAR model for competency questions. Arrive with a positive mindset and treat the conversation as a professional dialogue rather than an examination.
Do focus on eye contact posture and attentive listening. Do prepare examples that demonstrate teamwork responsibility initiative and service excellence. Do speak with clarity authenticity and enthusiasm about why you want to be part of Puttshack.
Dont speak negatively about previous employers. Dont arrive unprepared or without thoughtful questions. Dont underestimate your value or apologise for your achievements. Instead stand tall communicate proudly and trust in your experience and character.
You have every reason to feel confident about your capability to contribute meaningfully to a forward thinking organisation like Puttshack. With preparation belief and practice you can present yourself with assurance and professionalism and move closer to achieving your career goals.
If you would like personalised guidance tailored feedback and focused preparation support you are warmly invited to book an interview coaching appointment with me so that we can work together to strengthen your confidence and performance for your next Puttshack interview.
