The role of a Securitas Surveillance Operator is a crucial pillar in the world of security and safety. As a surveillance operator, you are the eyes and ears of the company, monitoring CCTV cameras, detecting suspicious activities, and ensuring rapid response to incidents. This role demands vigilance, attention to detail, and excellent communication skills. Typically, a Securitas Surveillance Operator can expect a salary ranging from £18,000 to £25,000 per year, with potential growth depending on experience and location. If you’re aiming to excel in this role, preparing well for your interview is key, and that’s exactly what this guide offers—25 detailed interview questions and answers to help you shine.
1. Tell me about yourself.
A classic opening question. Keep your answer concise and relevant:
“I have a strong background in security operations, with over two years’ experience monitoring CCTV systems and managing incident reports. I’m highly observant, dependable, and work well under pressure.”
2. What interests you about the Securitas Surveillance Operator role?
“I’m passionate about safety and security, and I enjoy working in roles where attention to detail and quick decision-making are vital. Securitas’s reputation for professional standards makes this role a perfect fit for my skills.”
3. How do you handle high-pressure situations?
“I stay calm by focusing on the facts and following established protocols. For example, during a previous shift, I detected suspicious activity and promptly alerted the control room, helping prevent a potential security breach.”
4. Describe your experience with CCTV technology.
“I am proficient with a range of CCTV software and hardware, including multi-screen monitoring and incident tagging systems. I ensure all footage is correctly logged and escalated when necessary.”
5. What would you do if you noticed a suspicious person on camera?
“I would observe and document their behaviour without alarming them, notify security personnel immediately, and keep monitoring for any developments.”
6. Explain the STAR model and how you apply it in security situations.
STAR stands for Situation, Task, Action, Result. It’s a structured way to answer competency questions by describing a specific example. For instance:
Situation: “While monitoring a crowded area…”
Task: “I needed to identify any potential threats…”
Action: “I focused on a suspicious individual and alerted security…”
Result: “The situation was diffused before escalation.”
7. Can you give an example of a time you worked as part of a team?
“In my previous role, I collaborated with onsite security and law enforcement to coordinate responses during a large public event, ensuring everyone was briefed and communication lines were clear.”
8. How do you ensure accuracy when monitoring multiple screens?
“I use prioritisation techniques and remain disciplined with regular scans, taking notes on any unusual activity and following up immediately.”
9. What do you understand by data protection laws relevant to surveillance?
“I’m aware that surveillance footage is confidential and must be handled according to GDPR regulations, ensuring data is stored securely and only shared with authorised personnel.”
10. How do you stay alert during long shifts?
“I maintain a healthy routine outside work, take short breaks when permitted, and stay hydrated to keep focus sharp.”
11. What would you do if your colleague was distracted during a shift?
“I would discreetly remind them of the importance of vigilance and, if necessary, inform a supervisor to ensure security is not compromised.”
12. How do you handle conflicts with coworkers?
“I believe in clear, calm communication and addressing issues professionally to find solutions without escalating tensions.”
13. Describe a time when you had to make a quick decision.
“Once, I noticed unauthorized access near a restricted area. I immediately alerted security, who intervened quickly, preventing a breach.”
14. What motivates you in a surveillance operator role?
“Knowing that my vigilance directly contributes to safety motivates me to stay focused and proactive.”
15. How do you manage confidential information?
“I follow strict protocols, ensuring sensitive data is not disclosed improperly and access is limited.”
16. What qualities make a good surveillance operator?
“Attention to detail, reliability, patience, good communication, and the ability to stay calm under pressure.”
17. How would you respond to an emergency situation detected on camera?
“I would follow emergency procedures, alert the right teams immediately, and continue monitoring to provide updates.”
18. What steps do you take to improve your skills?
“I regularly review company protocols, attend training sessions, and stay updated with new surveillance technologies.”
19. How do you deal with repetitive work?
“I focus on the bigger picture—recognising that vigilance helps prevent incidents and keeps people safe.”
20. What are your strengths and weaknesses?
“My strength is my attention to detail and patience; a weakness I’ve worked on is avoiding over-focusing on minor details at the expense of the broader situation.”
21. How do you prioritise tasks during busy periods?
“I focus on urgent incidents first while maintaining general monitoring duties.”
22. What would you do if the equipment failed during your shift?
“I would follow the contingency plan, report the failure immediately, and switch to manual observation if possible.”
23. Why do you want to work for Securitas?
“Securitas has a strong reputation for professionalism and employee development, which aligns with my career goals.”
24. What questions do you have for us?
“Asking about training opportunities or career progression shows genuine interest. For example: ‘What ongoing training does Securitas provide for surveillance operators?’”
25. Do you have any concerns about this role?
“Be honest but positive. For example, ‘I’m confident in my skills, but I’m eager to learn more about your specific systems and protocols.’”
General Interview Coaching Encouragement and Tips
Preparing for your Securitas Surveillance Operator interview can feel daunting, but with the right approach, you can confidently demonstrate your suitability for the role. Use the STAR model to structure your responses, focusing on clear examples of your experience. Remember to research Securitas thoroughly and tailor your answers to highlight how your skills align with their values and operational needs.
Some important do’s and don’ts include:
Do maintain eye contact and project confidence.
Do listen carefully and answer the question asked.
Do dress smartly and be punctual.
Don’t interrupt the interviewer.
Don’t speak negatively about past employers or colleagues.
Don’t guess if you don’t know an answer; it’s okay to say you’ll find out.
If you want to maximise your chances, consider booking professional interview training with an experienced interview coach. Expert interview coaching can provide personalised feedback and boost your confidence, making you interview-ready.
For tailored support, book an appointment with a seasoned interview coach at interview-training.co.uk.
