Cleaning and maintaining railway stations and trains is a critical job that ensures a safe, hygienic, and pleasant environment for commuters every day. A Southern Rail Cleaner plays a vital role in keeping trains and stations spotless by removing litter, cleaning floors, windows, and surfaces, and sometimes assisting with minor maintenance tasks. This position often offers a competitive salary, typically ranging between £18,000 to £22,000 per year, depending on experience and location. The role requires attention to detail, physical stamina, and the ability to work flexible hours, often including early mornings, late nights, or weekends. If you’re preparing for a Southern Rail Cleaner interview, it’s important to understand the common questions you may face and how best to respond to showcase your suitability for the role.
20 interview questions and sample answers for Southern Rail Cleaner
1. Why do you want to work as a Southern Rail Cleaner?
“I am passionate about maintaining clean and safe public spaces. Working as a Southern Rail Cleaner would allow me to contribute to a positive travel experience for passengers and be part of a team that values safety and hygiene.”
2. What previous cleaning experience do you have?
“I have worked as a cleaner in a commercial office environment for two years, where I developed skills in floor cleaning, waste disposal, and using cleaning chemicals safely.”
3. How do you handle working in a fast-paced environment?
“I stay focused, prioritize tasks, and maintain a positive attitude. I understand that trains arrive and depart on tight schedules, so being efficient and thorough is essential.”
4. What cleaning tools and equipment are you familiar with?
“I am experienced with industrial vacuum cleaners, floor scrubbers, mops, and a variety of cleaning solutions, always following safety guidelines.”
5. How do you ensure safety while cleaning trains and stations?
“I follow all safety protocols, use personal protective equipment, and stay alert to hazards like slippery floors or moving trains to protect myself and passengers.”
6. Can you describe a time when you had to deal with a difficult cleaning task?
“Once, I was responsible for removing stubborn graffiti from a wall using eco-friendly solvents. It required patience and careful application to avoid damage, but the final result was excellent.”
7. Are you comfortable working early mornings, late nights, and weekends?
“Yes, I understand that cleaning schedules can be outside typical office hours, and I am flexible and committed to meeting those needs.”
8. How do you prioritize your cleaning duties during a shift?
“I assess the areas with the highest traffic or visible dirt first, then systematically work through less critical areas to ensure overall cleanliness.”
9. How do you deal with hazardous waste or spills?
“I follow established safety protocols, wear appropriate protective gear, and report any significant hazards to supervisors immediately.”
10. What qualities make you a good fit for this role?
“I am reliable, detail-oriented, hardworking, and take pride in delivering high standards of cleanliness and safety.”
11. How do you manage working independently versus as part of a team?
“I am comfortable working alone, taking responsibility for my tasks, but I also communicate and collaborate well with colleagues when needed.”
12. Have you ever had to report maintenance issues while cleaning?
“Yes, I always keep an eye out for broken equipment, leaking pipes, or damaged surfaces and promptly inform the maintenance team.”
13. What motivates you in a cleaning job?
“Seeing a clean, welcoming environment that improves people’s daily experiences motivates me to perform my duties well.”
14. How would you handle a situation where a passenger was uncooperative during cleaning?
“I would remain calm, polite, and explain the importance of the cleaning for everyone’s safety, trying to find a way to work around their needs.”
15. What do you know about Southern Rail and its commitment to customer service?
“Southern Rail prioritizes passenger safety, comfort, and punctuality. Cleanliness is a key part of providing a positive travel experience.”
16. How do you stay organized during your shift?
“I use checklists and time management techniques to ensure all tasks are completed efficiently within my allocated shift.”
17. Are you comfortable working in all weather conditions?
“Yes, I understand that working at stations can involve exposure to the elements and am prepared to work safely in all weather.”
18. What would you do if you noticed a safety hazard during your cleaning duties?
“I would stop work immediately if necessary, alert supervisors, and follow protocols to secure the area and prevent accidents.”
19. How do you keep yourself motivated during repetitive cleaning tasks?
“I remind myself of the bigger picture — how my work impacts passengers and the company’s reputation — which keeps me focused and engaged.”
20. Do you have any questions for us about the role or company?
(Prepare thoughtful questions about training, team structure, or career development opportunities.)
Preparing thoroughly for your interview will give you confidence and improve your chances of success. Remember to dress neatly, arrive on time, and show enthusiasm for the role. Practice your answers but stay natural and honest during the conversation. Emphasize your reliability, attention to detail, and commitment to safety. By demonstrating your understanding of the job and how you can contribute to Southern Rail’s mission, you’ll make a strong impression. Good luck!
