Strutt & Parker is one of the UK’s most established and prestigious property consultancies, known for delivering exceptional client service across residential, rural, and commercial sectors. As an Estate Agent with Strutt & Parker, your key responsibilities include property valuations, conducting viewings, managing client relationships, negotiating offers, and closing sales or lettings. The role requires a mix of charm, knowledge, negotiation skills, and professionalism.
Typical salaries for an Estate Agent at Strutt & Parker range from £22,000 to £30,000 basic, with on-target earnings (OTE) potentially reaching £40,000–£60,000 depending on experience and performance, especially in prime locations like London.
Top 20 Interview Questions and Model Answers for Strutt & Parker Estate Agent
1. Why do you want to work for Strutt & Parker?
I admire Strutt & Parker’s reputation for high-end service and long-standing heritage in the UK property market. The brand stands for quality and integrity—values I strongly share. I’m eager to grow in a company that blends tradition with innovation.
2. What do you know about our company?
Strutt & Parker was founded in 1885 and is now part of BNP Paribas Real Estate. You specialize in residential, commercial, and rural property, and your strong presence in London and the countryside reflects your versatility and leadership in the market.
3. How do you stay motivated in a sales-driven environment?
I set personal goals, stay client-focused, and celebrate small wins. Success in property comes from persistence and passion, and I’m driven by matching people with homes they love.
4. Describe a time you dealt with a difficult client.
I once had a client who repeatedly cancelled viewings. I stayed professional, communicated frequently, and eventually helped them find a property that exceeded expectations. They later referred a friend.
5. How would you handle competing offers on a property?
I’d communicate all offers transparently to the vendor, ensuring compliance with regulations. I’d also advise the vendor based on the financials, buyer position, and likelihood of sale completion.
6. What steps would you take when valuing a property?
I’d assess location, size, recent comparables, current market trends, and any unique selling points. I’d combine data with experience to give a well-supported valuation.
7. What makes you a great fit for estate agency?
I’m personable, detail-oriented, and persuasive without being pushy. I love working with people and have a track record of exceeding targets while building trust.
8. How do you manage your time when juggling multiple listings?
I prioritise based on urgency, client needs, and stage in the sales process. I use CRM tools and block out time for follow-ups, viewings, and paperwork to stay efficient.
9. How would you approach cold-calling or prospecting?
I research before calling, offer genuine value, and aim to build rapport rather than push for a quick win. Persistence with professionalism is key.
10. What would you do if a client disagreed with your valuation?
I’d explain my rationale clearly, backed with data and comparables. If needed, I’d review new evidence they provide and adjust if appropriate to maintain trust.
11. How would you market a premium property listing?
High-quality photography, compelling descriptions, virtual tours, social media, email campaigns, and leveraging the Strutt & Parker brand for wider reach.
12. How do you deal with rejection or losing a sale?
I treat each setback as a learning opportunity. I reflect on what went wrong, make adjustments, and stay focused on the next opportunity.
13. Can you describe a successful negotiation you’ve led?
I helped a buyer and seller agree on a mid-point after a valuation discrepancy. By understanding both parties’ motivations, I found a creative solution with a flexible move-in date.
14. What software or tools are you familiar with in property sales?
I’ve used CRM platforms like Reapit, Dezrez, and Rightmove Plus for lead tracking, client management, and performance reporting.
15. How would you maintain client relationships long-term?
Consistent follow-ups, holiday cards, market updates, and acting as a trusted advisor—not just a sales rep. Referrals often come from nurturing past clients.
16. How do you handle confidentiality and data protection?
I follow GDPR guidelines strictly, ensure secure storage of client data, and only share information when legally allowed and necessary.
17. What do you consider the most challenging part of being an estate agent?
Dealing with chain collapses or sudden withdrawals. It’s emotionally tough for clients, so managing expectations while staying calm is key.
18. How do you prepare for a property viewing?
I study the property’s details, anticipate questions, plan a smooth route, and highlight key features that align with the buyer’s preferences.
19. What does exceptional customer service mean to you?
It means going beyond the basics—listening carefully, responding quickly, and always keeping the client’s best interest at the forefront.
20. Where do you see yourself in five years?
I hope to be a senior negotiator or branch manager, contributing to the company’s growth while mentoring junior staff and expanding our market presence.
Interview Coaching Encouragement & Final Tips
Landing a job at a firm like Strutt & Parker takes more than just experience—it requires presence, preparation, and passion. Be ready to demonstrate:
Your knowledge of their brand and values.
Confidence balanced with humility.
Professionalism in appearance and communication.
Real-life examples that prove your capability.
Pro tips before your interview:
Research local market trends before your interview.
Dress sharply—Strutt & Parker expects high standards.
Smile and maintain natural eye contact.
Always have a few insightful questions to ask at the end.
You’ve already taken a key step by preparing with these questions. Now, breathe deep, trust in your ability, and walk in with the confidence of someone who knows they belong.
