As a Pharmacy Technician at Superdrug, you play a vital role in supporting pharmacists, ensuring prescriptions are dispensed accurately, providing excellent customer service, and maintaining regulatory compliance. This is a position that combines technical pharmaceutical knowledge with patient care skills. The average salary for a Superdrug Pharmacy Technician in the UK ranges between £21,000 and £28,000 per year, depending on experience and location, with opportunities for progression into supervisory or pharmacy management roles.
With over 25 years as an interview coach helping candidates land competitive pharmacy roles, I know that preparation is the key to standing out. Below, I’ll walk you through 25 detailed interview questions and answers you may face, along with my tried-and-tested interview training tips, the STAR model, and do’s and don’ts to give you the confidence to shine.
1. Tell me about yourself.
Sample answer: “I have over three years’ experience as a qualified Pharmacy Technician, having completed my NVQ Level 3 in Pharmacy Services. My current role has strengthened my skills in dispensing, stock control, and patient counselling. I’m drawn to Superdrug because of your reputation for friendly, efficient service and strong career development opportunities.”
Tip: Keep it concise, relevant to the job, and positive.
2. Why do you want to work at Superdrug?
Sample answer: “I admire Superdrug’s focus on accessible healthcare and its strong presence in the community. Your investment in employee training and development makes it a great place to grow my career in pharmacy.”
3. What do you know about the role of a Pharmacy Technician here?
Sample answer: “The role involves supporting the pharmacist in preparing and dispensing medication, handling prescriptions, advising customers, maintaining stock, and ensuring compliance with GPhC standards.”
4. Describe your experience with dispensing medication.
STAR model:
Situation: In my previous role, we handled 200+ prescriptions daily.
Task: My role was to ensure all medicines were accurately dispensed.
Action: I followed SOPs meticulously, double-checked labels, and liaised with pharmacists for clinical checks.
Result: Maintained 100% accuracy in dispensing for six consecutive months.
5. How do you ensure accuracy in your work?
Sample answer: “I follow a systematic approach—checking prescriptions against patient history, verifying dosages, and using barcode scanning. I also work in a distraction-minimised environment.”
6. Can you give an example of excellent customer service you’ve provided?
STAR example as above. Always include a positive customer outcome.
7. How would you handle a difficult customer?
Sample answer: “I’d listen actively to understand their concern, empathise, and provide a clear, calm explanation or solution, escalating to the pharmacist if necessary.”
8. How do you manage working under pressure?
Sample answer: “I prioritise tasks, communicate with the team, and maintain focus. In high-volume periods, I ensure safety and accuracy come first.”
9. Tell me about a time you improved a process at work.
Use STAR to show initiative and measurable results.
10. How do you stay up to date with pharmaceutical regulations?
Sample answer: “I regularly review GPhC updates, attend CPD courses, and participate in team training.”
11. How do you ensure patient confidentiality?
Sample answer: “I follow GDPR guidelines, store records securely, and only share information with authorised personnel.”
12. What do you enjoy most about being a Pharmacy Technician?
Highlight patient care, teamwork, and continuous learning.
13. What do you find most challenging in the role?
Frame challenge as something you overcome, e.g., “Balancing speed with accuracy during peak times.”
14. How do you work as part of a team?
Give an example of teamwork improving efficiency or patient experience.
15. How would you deal with a prescription you believe contains an error?
Sample answer: “I would hold the prescription, consult the pharmacist, and if needed, contact the prescriber to clarify.”
16. Tell me about a time you received constructive feedback.
Show how you applied it to improve your performance.
17. How do you manage stock levels?
Include rotation systems, expiry checks, and supplier communication.
18. How would you support a new team member?
Emphasise mentoring, explaining SOPs, and providing encouragement.
19. How do you approach learning new systems or equipment?
Highlight adaptability and proactive training.
20. What motivates you in your career?
Align your motivation with Superdrug’s values—customer care, health, community.
21. How do you maintain professional boundaries?
Sample answer: “By being friendly but professional, and following company policy on patient interaction.”
22. Describe a time you had to meet a strict deadline.
Use STAR to show organisation and composure.
23. What would you do if you made a dispensing error?
Show accountability, transparency, and learning from the incident.
24. Do you have any questions for us?
Examples:
“How does Superdrug support Pharmacy Technicians in career progression?”
“Can you tell me more about team structure in this branch?”
25. Why should we hire you?
Sample answer: “I combine strong technical skills, a dedication to patient care, and a passion for continuous improvement, all aligned with Superdrug’s values.”
Using the STAR Model
STAR (Situation, Task, Action, Result) is your best friend for competency questions. Always keep your answers specific, relevant, and results-focused.
Interview Do’s and Don’ts
Do:
Research Superdrug’s values and services.
Practice aloud with a professional interview coach (link).
Dress professionally and arrive early.
Don’t:
Speak negatively about previous employers.
Ramble—keep answers structured.
Forget to prepare your own questions.
Final Encouragement
As someone who has provided interview coaching for over two decades, I can assure you that confidence comes from preparation. The fact you’re reading this shows you care about doing well. Practice these questions, refine your STAR examples, and walk into your interview knowing you can deliver.
If you’d like to fast-track your preparation with tailored feedback, you can book a one-to-one session with me through my interview training service. Together, we’ll polish your answers until you feel ready to impress on the day.
