Landing a job as a Customer Sales Negotiator at Taylors—part of the Connells Group, one of the UK’s most prominent estate agencies—is more than just a foot in the door of the property industry. It’s a strategic, client-facing role where you become the bridge between sellers and buyers, negotiating deals, guiding property sales, and ensuring smooth transactions. This position is ideal for individuals who love people, thrive in dynamic environments, and have a keen eye for closing sales with professionalism and empathy.
Typically, the salary for a Customer Sales Negotiator at Taylors ranges from £20,000 to £26,000 base, with performance bonuses pushing earnings significantly higher. Add to that the chance to work in a high-energy team and grow with a respected brand, and it’s clear why this role attracts top-tier candidates. That’s why preparing for the interview is not just smart—it’s essential.
Top 20 Taylors Customer Sales Negotiator Interview Questions and Answers
1. Tell us about yourself.
This is your elevator pitch. Focus on your sales background, people skills, and passion for property.
Example Answer: “I have a background in customer service and retail sales, where I consistently exceeded targets. I’m naturally driven by building client trust and closing deals. I’m excited by the fast pace of property sales and see this role at Taylors as the perfect next step.”
2. Why do you want to work at Taylors?
Show you’ve done your research.
Example Answer: “Taylors is known for its client-first approach and deep local market knowledge. I admire the brand’s reputation and commitment to career growth, and I’m eager to contribute to that legacy.”
3. What do you understand about the role of a Customer Sales Negotiator?
Make your answer match the job description.
Example Answer: “It involves managing the sales process from valuation to completion, including generating leads, negotiating offers, liaising with solicitors, and keeping clients informed every step of the way.”
4. How do you handle rejection?
They want to know you’re resilient.
Example Answer: “Rejection is part of sales. I view it as feedback, not failure. I reflect on what could’ve gone better and use it to improve my approach for the next opportunity.”
5. What experience do you have with targets or KPIs?
Highlight numbers where possible.
Example Answer: “In my last role, I hit 130% of my quarterly sales target consistently. I love using KPIs as a benchmark to challenge myself.”
6. How would you deal with a difficult client?
Show empathy and conflict resolution.
Example Answer: “I’d listen actively to understand their concerns, acknowledge their frustrations, and calmly provide solutions or alternatives that meet their needs while protecting the sale.”
7. Are you comfortable making cold calls?
Be confident.
Example Answer: “Absolutely. I see cold calling as a proactive way to connect with potential clients. I use it as a chance to build rapport and understand what motivates a prospective buyer or seller.”
8. Describe a time you closed a difficult sale.
Use STAR (Situation, Task, Action, Result).
Example Answer: “At my last job, a customer was unsure about a high-ticket item. I patiently answered all concerns, followed up, and offered a personalized deal, which led to a successful close.”
9. How do you prioritize tasks on a busy day?
Focus on efficiency and organization.
Example Answer: “I prioritize based on urgency and client impact. I use scheduling tools to block time for lead follow-ups, property viewings, and admin to stay on top of everything.”
10. What would you do if a client’s offer was too low?
Highlight negotiation skills.
Example Answer: “I’d communicate the offer transparently to the seller but also explain the property’s value and suggest a counter-offer that reflects the market.”
11. How would you promote a new property listing?
Marketing knowledge is key here.
Example Answer: “I’d create a compelling listing with professional photos, use Taylors’ online platforms and social media, and reach out to existing leads who match the property profile.”
12. What motivates you?
Tailor this to the job.
Example Answer: “Achieving targets, helping people make life-changing decisions, and getting recognition for hard work are all huge motivators for me.”
13. How do you build trust with clients?
Trust equals repeat business.
Example Answer: “I listen first, provide honest information—even if it’s not what they want to hear—and stay in touch consistently throughout the process.”
14. What do you know about the local property market?
Be specific and current.
Example Answer: “The area has seen a 5% property value increase in the past year, with strong demand for two-bed flats. First-time buyers are especially active, which impacts negotiation strategies.”
15. Describe a time you worked as part of a team.
Show collaboration.
Example Answer: “In my last role, we had a team sales target. I supported newer team members by sharing tips and strategies, and we ended up surpassing our goal.”
16. How do you manage stress?
Resilience matters.
Example Answer: “I stay organized, take short breaks when needed, and keep focused on what I can control. Staying proactive prevents me from feeling overwhelmed.”
17. What would you do in the first 30 days of this job?
Show initiative.
Example Answer: “I’d learn internal systems, shadow top performers, build local market knowledge, and start contacting leads to build my pipeline.”
18. Are you willing to work weekends?
Flexibility is crucial.
Example Answer: “Yes. I understand property viewings and client needs often require weekend availability, and I’m happy to accommodate that.”
19. What makes you a strong negotiator?
Confidence and clarity.
Example Answer: “I listen carefully, remain calm, and always focus on win-win outcomes. I understand the importance of timing, tone, and understanding both parties’ priorities.”
20. Do you have any questions for us?
Always say yes.
Example Answer: “Yes—what does success in this role look like in the first six months? And how do top performers at Taylors stand out?”
Final Interview Coaching Tips to Help You Win the Job
Preparing well means more than memorizing answers. Practice aloud with a friend or in front of a mirror. Record yourself if possible. Dress professionally—even for a Zoom call. Make eye contact, smile, and show enthusiasm about the role and the company. Be honest, confident, and prepared to turn tough questions into opportunities to show your skills. And don’t forget—confidence is contagious.
Walk into your interview not just hoping, but ready to prove why you’re the best fit for the Taylors Customer Sales Negotiator position.
