Securing a position as a Lettings Negotiator at Taylors, one of the UK’s most respected estate agencies, can be the launchpad to a rewarding career in property. This client-facing role involves helping landlords find tenants, matching renters with ideal properties, negotiating rental agreements, and ensuring a smooth letting process from start to finish. You’ll need a mix of communication skills, sales acumen, and property knowledge to thrive.
The average salary for a Taylors Lettings Negotiator ranges from £21,000 to £28,000 per year, with performance-based commission and bonuses potentially boosting earnings significantly. For those passionate about real estate and customer interaction, this role is both financially and professionally fulfilling.
Top 20 Taylors Lettings Negotiator Interview Questions and Expert Answers
1. Tell us about yourself and why you want to work at Taylors.
I’m passionate about property and have always enjoyed helping people find solutions that meet their needs. Taylors has a strong reputation for professionalism and customer service, and I’m excited to bring my energy and experience to such a respected team.
2. What do you understand about the role of a Lettings Negotiator?
A Lettings Negotiator facilitates the rental process between landlords and tenants. This includes marketing properties, conducting viewings, negotiating rent terms, and ensuring compliance with legal standards.
3. How would you handle a difficult landlord?
I’d remain professional and listen carefully to their concerns. By acknowledging their viewpoint and presenting well-researched, compliant solutions, I aim to turn conflict into collaboration.
4. What experience do you have in sales or customer service?
I’ve worked in retail and telesales, consistently exceeding sales targets and earning top customer feedback. These roles honed my negotiation and interpersonal skills—both essential for lettings.
5. What qualities make a great Lettings Negotiator?
Strong communication, organizational skills, resilience, attention to detail, and the ability to multitask under pressure. Being persuasive yet empathetic is key.
6. How would you prioritize your day when you have multiple viewings, admin, and client follow-ups?
I’d begin with a clear to-do list, prioritizing urgent tasks such as viewings and client responses. Time-blocking and CRM tools help me stay organized and efficient.
7. How do you stay motivated when facing rejection or slow days?
I view each “no” as a step closer to a “yes.” Staying focused on long-term goals and celebrating small wins keeps my energy high and performance consistent.
8. How do you ensure compliance with lettings legislation?
By regularly reviewing the latest property laws, attending internal training, and using digital compliance checklists to ensure no step is missed during a let.
9. How would you sell a property that’s been on the market too long?
I’d review the marketing strategy, improve visuals, adjust pricing if necessary, and reach out to a new pool of prospects with fresh positioning.
10. Describe how you conduct a property viewing.
I prepare in advance, arrive early, and greet clients warmly. I highlight key features, answer questions honestly, and leave space for clients to explore and envision themselves living there.
11. How do you handle a situation where a tenant wants to negotiate rent?
I’d listen to the tenant’s reasons and then discuss options with the landlord, aiming for a win-win outcome backed by market comparables.
12. Describe a time you successfully closed a deal.
At my previous job, I helped a hesitant couple secure a flat by walking them through every detail and negotiating a rental discount with the landlord, ensuring satisfaction on both sides.
13. Why should we hire you over other candidates?
I bring a unique mix of persistence, professionalism, and property passion. My background in sales and my proactive mindset make me an ideal fit for Taylors’ fast-paced environment.
14. What CRM or lettings software are you familiar with?
I’ve worked with Reapit and Jupix. I’m quick to learn new systems and value CRM tools for tracking leads, appointments, and conversions efficiently.
15. How do you handle pressure and meet targets?
I thrive under pressure, using it as a motivator. I stay calm, focus on daily wins, and track progress toward larger goals to maintain momentum.
16. What do you know about Taylors’ company culture?
Taylors values integrity, customer satisfaction, and high performance. It’s a collaborative, supportive environment where driven individuals succeed.
17. How would you grow your lettings pipeline?
I’d actively network, seek referrals, maintain strong landlord relationships, and follow up consistently with potential tenants.
18. Describe a time you dealt with an unhappy tenant or landlord.
A tenant once reported an unresolved maintenance issue. I quickly contacted the landlord, arranged for repairs within 24 hours, and followed up with both parties to confirm satisfaction.
19. How do you keep up with the local property market?
I monitor property portals, attend local property events, and stay in touch with agents in the area. Local knowledge helps me price and market properties more effectively.
20. What are your long-term goals in this industry?
I aim to become a senior negotiator or branch manager. I’m committed to personal growth and see Taylors as a place where I can build a lasting career.
Final Tips and Interview Coaching Advice
Landing the Taylors Lettings Negotiator role is about more than answering questions correctly—it’s about demonstrating passion, confidence, and preparedness. Here are a few coaching tips to keep in mind:
Research the company and local property market. Know your numbers and trends.
Dress professionally and arrive early. First impressions count.
Practice active listening. Don’t interrupt, and give thoughtful answers.
Be ready with questions. Ask about team dynamics, KPIs, or training programs.
Follow up with a thank-you email. It shows professionalism and interest.
Remember, the interview is a two-way street. Show them why you’re a great fit—but also assess whether this is the right culture and opportunity for you. Be yourself, back up your skills with real examples, and you’ll leave a lasting impression.
