Working as a Tesco Petrol Station Assistant is more than just operating a fuel pump—it’s about customer service, safety, and efficiency. As the first point of contact for many customers, you play a vital role in maintaining Tesco’s high service standards. This role involves handling fuel transactions, monitoring safety procedures, restocking shelves inside the kiosk, and assisting with minor maintenance. The average salary for a Tesco Petrol Station Assistant in the UK typically ranges from £10.90 to £12.50 per hour, depending on location and experience, with opportunities for overtime and staff discounts.
If you’re preparing for an interview for this position, it’s important to go in well-prepared. Below are 20 commonly asked Tesco Petrol Station Assistant interview questions, complete with suggested answers and interview tips to help you stand out.
Tell me about yourself.
Keep your answer focused on your relevant skills and experience. Example: “I’ve worked in customer service for three years, and I’m known for being reliable and detail-oriented. I’m particularly drawn to Tesco’s emphasis on safety and service, which matches my own values.”
Why do you want to work at a Tesco petrol station?
Show knowledge of the company. Example: “Tesco is known for its high standards and strong customer service culture. I want to be part of a team that values safety, efficiency, and care.”
What do you know about the responsibilities of this role?
Mention safety, customer interaction, cash handling, stock management, and forecourt cleanliness.
How would you deal with a difficult customer?
Use the STAR method. “I would stay calm, listen to their concerns, empathize, and find a solution, such as replacing a faulty product or escalating the issue if needed.”
How do you ensure safety when working around fuel?
Talk about hazard awareness, following procedures, checking for leaks or spills, and using appropriate signage.
What would you do if there was a fuel spill?
“I would immediately cordon off the area, notify a supervisor, and follow Tesco’s spill response procedure to clean it up safely.”
How do you prioritize tasks during a busy shift?
“I focus on safety and customer needs first, then rotate between restocking and cleaning during quieter periods.”
Are you comfortable working alone during quieter shifts?
“Yes. I’m independent and able to manage my time effectively, while staying alert and responsive.”
How would you handle a customer who tries to drive off without paying?
“Stay calm, take note of the vehicle’s details, report it to the manager and follow Tesco’s protocols. I would never confront the customer directly.”
What steps would you take to prevent theft?
“I would stay vigilant, monitor the CCTV, greet all customers, and report suspicious behavior. Prevention through presence is key.”
Can you describe a time you went above and beyond for a customer?
Talk about a real or hypothetical situation where you exceeded expectations, like helping a customer carry items or resolving a complaint quickly.
How do you stay motivated during long or late shifts?
“I keep focused on my goals, like learning new skills or aiming for internal progression. I also break tasks into smaller goals to stay engaged.”
How do you handle repetitive tasks?
“I understand repetitive work is part of the job. I stay focused by keeping a positive attitude and finding small ways to improve efficiency.”
What experience do you have with handling cash or card payments?
Give details from previous jobs if possible. Mention accuracy, reconciliation, and dealing with tills.
Have you worked with petrol station equipment or point-of-sale systems before?
If yes, explain your experience. If no, say you’re a quick learner and comfortable with technology.
Are you flexible with working weekends or bank holidays?
Show enthusiasm. “Yes, I understand retail involves shifts during peak times, and I’m happy to be flexible.”
How would you respond if you saw a customer smoking on the forecourt?
“Politely but firmly ask them to extinguish the cigarette immediately, as it’s a serious safety risk. Then report it if necessary.”
What does good customer service mean to you?
“Making customers feel valued, being approachable, solving problems quickly, and ensuring a positive experience every time.”
How would you restock shelves efficiently?
“Rotate stock by date, keep displays tidy, and make sure products are labeled clearly and safely.”
Why should we hire you?
Summarize your strengths. “I bring strong customer service experience, I’m safety-conscious, reliable, and enthusiastic about being part of the Tesco team.”
Final Thoughts: Interview Tips & Encouragement
Interviewing for a Tesco Petrol Station Assistant role is your chance to show not only your technical abilities but also your interpersonal skills. Remember:
Research Tesco’s core values before your interview.
Use the STAR method to structure your answers (Situation, Task, Action, Result).
Practice answering questions aloud to boost confidence.
Be punctual, dress appropriately, and bring a positive attitude.
Most importantly, don’t doubt yourself. Preparation is half the battle. Walk in with confidence, show them your eagerness to learn, and let your personality shine.
Good luck—you’ve got this!
