The role of a Maintenance Assistant at Tesco Petrol Stations is both practical and essential. It ensures that forecourt facilities, equipment, and customer service areas remain safe, compliant, and operational at all times. With responsibilities ranging from carrying out minor repairs, assisting with health and safety checks, to supporting the maintenance team with day-to-day tasks, this position is vital in keeping Tesco’s busy petrol stations running smoothly. The average salary for a Maintenance Assistant at Tesco can vary depending on location and experience, but typically ranges from £21,000 to £25,000 per year, often with benefits such as staff discounts, pension contributions, and progression opportunities.
With over 25 years as a UK-based interview coach, I, Jerry Frempong, have helped thousands of candidates prepare for roles just like this. In this article, I will guide you through 25 of the most common Tesco Petrol Station Maintenance Assistant interview questions and answers, while also providing tips on using the STAR model, preparing effectively, and avoiding common pitfalls. Whether this is your first job interview or you’re looking to progress in your career, this guide will give you the confidence and clarity you need.
1. Tell us about yourself.
This is usually the first question, designed to put you at ease.
Answer: Keep it concise, relevant, and positive. For example:
“I’ve worked in roles where attention to detail and reliability were key, such as in facilities support and customer-facing jobs. I enjoy practical, hands-on work, and I’m motivated by solving problems and keeping things running smoothly. I see this role as a perfect fit because of my skills in basic maintenance, teamwork, and commitment to excellent service.”
2. Why do you want to work for Tesco Petrol Stations?
Answer: Employers want to see loyalty and enthusiasm.
“I admire Tesco for its reputation in both customer service and employee development. Working at a petrol station combines hands-on maintenance with the chance to help customers directly. I’m excited about the opportunity to contribute to Tesco’s standards of safety and efficiency.”
3. What does a Maintenance Assistant do in a petrol station?
Answer: Show awareness of the role.
“A Maintenance Assistant ensures equipment such as pumps, air machines, lighting, and forecourt facilities are in safe working order. They support compliance with health and safety regulations, complete minor repairs, and report issues promptly. They also contribute to a safe, clean, and welcoming environment for both staff and customers.”
4. What experience do you have that relates to this role?
Answer (STAR example):
Situation: “In my previous role at a retail store, equipment often needed small fixes.”
Task: “I was responsible for reporting and assisting with minor maintenance.”
Action: “I helped troubleshoot equipment, supported contractors, and kept records of work completed.”
Result: “This reduced downtime and ensured the shop floor ran smoothly, which is very similar to this role at Tesco Petrol Stations.”
5. How would you prioritise tasks if multiple maintenance issues arise?
Answer: “I would assess urgency and safety first. For example, if a petrol pump was out of order, I’d prioritise that over a minor cosmetic fix, as it directly impacts customer service and safety. I’d also communicate with my manager to ensure priorities align with operational needs.”
6. How do you ensure health and safety is always maintained?
Answer: “By following policies, conducting regular checks, wearing appropriate PPE, and never cutting corners. I also believe in being proactive—spotting and reporting hazards before they become incidents.”
7. Can you give an example of a time you worked under pressure?
Answer (STAR):
Situation: “During a shift, the air machine failed while multiple customers were waiting.”
Task: “I had to act quickly to minimise disruption.”
Action: “I placed a safety notice on the machine, informed customers politely, and logged the fault immediately.”
Result: “Customers appreciated the quick communication, and the fault was repaired within hours.”
8. What motivates you in a maintenance role?
Answer: “I take pride in solving practical problems and knowing that my work directly contributes to safety and customer satisfaction. Maintenance roles allow me to see the impact of my efforts every day.”
9. How do you handle repetitive tasks?
Answer: “I understand that routine checks are vital to safety and reliability. I approach them methodically, ensuring consistency, while also recognising their importance in preventing larger issues.”
10. How would you deal with a customer complaint about faulty equipment?
Answer: “I’d listen carefully, apologise sincerely, and explain the next steps—for example, that I would report and escalate the issue immediately. Clear communication reassures customers and shows professionalism.”
11. How do you stay organised in your work?
Answer: “By keeping a checklist of routine maintenance tasks, recording completed jobs, and prioritising based on urgency and importance. Organisation ensures nothing is overlooked.”
12. Tell us about a time you worked as part of a team.
Answer (STAR):
Situation: “When a large delivery arrived, our team had to clear space quickly.”
Task: “I worked with colleagues to reorganise stock and equipment safely.”
Action: “We divided tasks, communicated clearly, and supported one another.”
Result: “The delivery was completed smoothly, without disruption to customers.”
13. What would you do if you noticed a safety hazard?
Answer: “I’d take immediate steps to remove or reduce the risk, such as isolating faulty equipment, warning others, and reporting it to my manager right away.”
14. How do you keep yourself motivated during quiet shifts?
Answer: “I use quiet times to carry out routine checks, tidy workspaces, and review equipment. Staying productive ensures the station always meets Tesco standards.”
15. What’s your understanding of compliance in a petrol station environment?
Answer: “Compliance includes following legal regulations around fuel handling, environmental protection, and safety standards, as well as Tesco’s internal policies. It’s about protecting both customers and staff.”
16. Have you ever had to fix something outside your usual responsibilities?
Answer (STAR):
Situation: “At a retail job, a fridge display broke down.”
Task: “Although it wasn’t my main duty, I assisted the maintenance contractor.”
Action: “I helped move stock, cleaned the area, and ensured food safety rules were followed.”
Result: “The problem was resolved quickly, and no products were lost.”
17. How do you handle feedback from supervisors?
Answer: “I welcome constructive feedback as it helps me grow. I listen carefully, act on advice, and see it as an opportunity to improve.”
18. Can you work flexible hours, including weekends?
Answer: “Yes, I understand petrol stations operate around the clock. I’m happy to work shifts, evenings, and weekends to support the team and customers.”
19. How would you contribute to Tesco’s customer service standards in this role?
Answer: “By keeping facilities working smoothly, dealing politely with customers, and maintaining a safe, clean environment, I’d directly support Tesco’s reputation for excellent service.”
20. What would you do if you couldn’t solve a maintenance problem yourself?
Answer: “I’d report it promptly, provide as much detail as possible, and support contractors or senior staff as needed. Knowing when to escalate is as important as fixing small issues.”
21. How do you handle working in all weather conditions?
Answer: “I’m prepared to work outside, using appropriate clothing and PPE. I understand that petrol stations require outdoor maintenance in all conditions.”
22. Tell us about a time you showed initiative.
Answer (STAR):
Situation: “I noticed a recurring leak near an entrance.”
Task: “I wanted to prevent a slip hazard.”
Action: “I temporarily cordoned off the area, reported the issue, and suggested a repair.”
Result: “The repair was carried out quickly, preventing accidents and improving safety.”
23. What do you know about Tesco as an employer?
Answer: “Tesco is the UK’s leading retailer, known for customer focus, innovation, and developing staff. I admire its values of teamwork, respect, and commitment to communities.”
24. Do you have any questions for us?
Answer: “Yes, I’d love to know more about the training opportunities for Maintenance Assistants, and how Tesco supports career progression in this role.”
25. Why should we hire you?
Answer: “Because I combine practical maintenance skills with strong customer service. I’m reliable, safety-focused, and committed to keeping Tesco Petrol Stations running smoothly. I’m also eager to learn and grow with Tesco.”
Using the STAR Model in Your Tesco Interview
The STAR method—Situation, Task, Action, Result—is one of the best ways to structure competency-based answers. Always focus on a specific example, describe your responsibilities, explain the action you took, and share the positive outcome. Practising this will make your answers clearer and more impactful.
Do’s and Don’ts in Your Interview
Do research Tesco and the Maintenance Assistant role.
Do prepare practical examples of your skills.
Do dress smartly and arrive early.
Do use the STAR model.
Don’t criticise past employers.
Don’t give vague or generic answers.
Don’t forget to prepare questions to ask the interviewer.
Final Encouragement and Coaching Tips
Remember, every interview is a two-way process—you’re also deciding if Tesco is right for you. Stay positive, be yourself, and focus on how your skills will help the petrol station run smoothly and safely. Practice makes perfect, and with the right preparation, you’ll walk into your interview with confidence.
If you’d like personalised support, I offer one-to-one interview training as part of my work as an interview coach. Whether you prefer interview coaching online or in person, I’ll help you with tailored job interview preparation to maximise your success. Book your session today and take control of your career with expert interview coaching.
