TransPennine Express cleaning staff play a vital role in delivering a clean, safe, and pleasant travel experience for passengers across the UK. Their work directly impacts customer satisfaction, hygiene standards, and overall public health. Whether it’s deep-cleaning carriages, maintaining restrooms, or ensuring stations remain spotless, this job demands attention to detail, reliability, and strong time management skills.
Job Description:
Cleaning staff are responsible for ensuring the cleanliness of trains and stations. Duties include sweeping, mopping, sanitising surfaces, disposing of waste, and using industrial cleaning equipment. Both day and night shifts are common, and some positions require cleaning during train turnarounds at busy stations.
Average Salary:
As of 2025, TransPennine Express cleaning staff typically earn between £22,000 and £26,000 per year, depending on experience, location, and whether night shifts or weekend hours are included.
20 Interview Questions and Sample Answers for TransPennine Express Cleaning Staff
1. Why do you want to work as a cleaning staff member at TransPennine Express?
I take pride in maintaining clean environments and understand the importance of hygiene, especially in public transport. Working for TransPennine Express allows me to contribute to a reputable company while doing work that positively impacts passengers.
2. What experience do you have with commercial cleaning?
I’ve worked in cleaning roles in retail and office environments, where I used floor polishers, industrial vacuums, and sanitising agents. I’m trained in COSHH and health & safety compliance.
3. How do you handle repetitive tasks without losing focus?
I stay focused by keeping a checklist and setting mini goals. Repetition doesn’t bother me because I value consistency and understand the importance of every task.
4. What cleaning products are you familiar with?
I’m familiar with disinfectants, degreasers, glass cleaners, and multipurpose cleaners. I always read the label to ensure proper usage and safety.
5. How would you deal with a hazardous spill on a train?
I would cordon off the area, inform the appropriate supervisor, and use the correct PPE and cleaning materials to contain and remove the spill following company procedures.
6. Are you comfortable working night shifts or weekends?
Yes, I’m flexible with scheduling. I understand that cleaning needs to happen when trains are less busy, which often means working unsociable hours.
7. How do you prioritize tasks when under time pressure?
I identify urgent tasks first, like cleaning restrooms or removing trash, then move to less critical areas. Time management and staying calm are key.
8. How do you handle unpleasant or messy situations?
I remain professional and composed. It’s part of the job, and I remind myself that my work helps maintain a comfortable space for others.
9. Have you ever had to work as part of a team to meet a cleaning deadline?
Yes, during a previous job, we had 30 minutes to clean an entire floor before a VIP visit. We communicated effectively and divided tasks, finishing on time.
10. What steps do you take to maintain health and safety while cleaning?
I wear PPE, follow COSHH guidelines, place wet floor signs, and ensure equipment is safely used and stored.
11. How do you react to feedback or instructions from supervisors?
I welcome feedback. It helps me improve and ensures I meet the standards expected by the company.
12. Describe a time you went above and beyond in your cleaning duties.
Once, I stayed an extra hour to help a colleague finish cleaning after they fell behind due to illness. It wasn’t required, but I wanted the job done right.
13. How do you make sure you don’t miss any spots while cleaning?
I work methodically and use a checklist. I double-check my work area before moving on.
14. What would you do if you noticed damage or vandalism on a train?
I’d report it immediately to a supervisor or the relevant department, documenting it if necessary.
15. What is your understanding of customer service in a cleaning role?
Even though I’m behind the scenes, my work directly affects passenger experience. I also represent the company when in uniform, so being polite and professional matters.
16. Can you lift heavy items or operate industrial cleaning machines?
Yes, I am physically fit and have experience with heavy-duty vacuums and scrubber dryers. I always use proper lifting techniques.
17. How do you stay motivated during a long shift?
I focus on the positive impact of my work and take scheduled breaks to stay fresh. Keeping a routine helps me stay productive.
18. What would you do if you ran out of cleaning supplies during a shift?
I would inform my supervisor and follow procedure to restock. I’d also adjust tasks temporarily to avoid delays.
19. Why should we hire you over other applicants?
I’m reliable, hardworking, and take pride in doing a thorough job. My attention to detail and flexibility make me a strong fit for this role.
20. Do you have any questions for us?
Yes, I’d love to know more about the training process and how performance is evaluated in this role.
Final Tips and Interview Encouragement
Preparing for a cleaning staff interview at TransPennine Express is all about showcasing your reliability, attention to detail, and commitment to hygiene and safety. Here are a few tips to leave a lasting impression:
Dress professionally, even for a cleaning role—it shows respect.
Bring examples of past work or references, if possible.
Be honest and positive, especially when talking about challenges.
Demonstrate flexibility, as shift work is common in rail cleaning.
Practice your answers but keep them natural.
Remember: every role on the railway is essential to its smooth running. Cleaning staff ensure trains stay safe and enjoyable for thousands of passengers each day. Walk into your interview knowing the work you do matters—and that you’re more than ready for it.
Good luck!
