Driving a London bus is not just a job; it is a vital service that keeps the capital moving smoothly. As a Transport for London (TfL) Bus Driver, you are responsible for safely transporting thousands of passengers daily across one of the busiest and most complex urban networks in the world. This role requires professionalism, patience, and excellent driving skills, all while delivering exceptional customer service. The average salary for a TfL bus driver ranges between £28,000 and £35,000 annually, with benefits including pension schemes, paid training, and career progression opportunities. If you’re aiming to secure this rewarding position, preparing for your interview with the right questions and answers is essential.
25 Interview Questions and Answers for a Transport for London Bus Driver Role
1. Tell me about yourself and why you want to work as a bus driver for Transport for London.
Answer: I have always enjoyed driving and engaging with people. Working for Transport for London allows me to contribute to the city’s daily life by providing safe and reliable transport. I am patient, responsible, and have a clean driving record, making me a perfect fit for this role.
2. What do you know about Transport for London?
Answer: Transport for London operates London’s buses, underground, and other transport services. They focus on safety, punctuality, and excellent customer service, aligning with my values of professionalism and responsibility.
3. How do you handle stressful situations on the road?
Answer: I stay calm by focusing on the task and following safety protocols. Deep breathing and assessing the situation logically help me make decisions without panic.
4. Describe a time you dealt with a difficult passenger.
Answer: Using the STAR model: Situation—a passenger was upset about delays. Task—calm them down. Action—I listened carefully, apologized sincerely, and explained the reason for the delay. Result—the passenger felt heard and was more understanding.
5. How do you ensure passenger safety on board?
Answer: I follow all safety procedures, ensure passengers board and disembark safely, check that the bus is in good working order, and drive carefully while adhering to traffic laws.
6. How would you react if you noticed a passenger was acting suspiciously?
Answer: I would remain vigilant but non-confrontational, notify the relevant authorities or control centre, and ensure the safety of all passengers.
7. What steps do you take to prepare for your driving shift?
Answer: I check the vehicle for any maintenance issues, ensure the bus is clean and safe, review the route, and prepare mentally for a full shift.
8. Can you explain the importance of punctuality for a bus driver?
Answer: Punctuality is crucial because passengers rely on the bus schedule for work, school, and appointments. Being on time helps maintain the efficiency of the whole transport network.
9. How do you maintain concentration during long shifts?
Answer: By taking scheduled breaks, staying hydrated, and keeping focused on the road and passengers’ needs.
10. Have you ever had to handle an emergency while driving? What did you do?
Answer: In my previous role, I encountered a sudden road accident. I safely stopped the bus, called emergency services, ensured passengers were calm, and followed company emergency protocols.
11. Why is customer service important for a bus driver?
Answer: Good customer service creates a positive experience, encourages repeat use of public transport, and contributes to a safer and more respectful environment.
12. What skills do you think are most important for this role?
Answer: Patience, excellent driving skills, communication, problem-solving, and the ability to stay calm under pressure.
13. Tell me about a time you had to adapt quickly to a change on the job.
Answer: Using STAR: Situation—route changed due to roadworks. Task—inform passengers and follow the new route. Action—I kept passengers updated and drove carefully on unfamiliar roads. Result—journey completed without complaints.
14. How do you handle working with colleagues in a busy environment?
Answer: I communicate clearly, respect others’ roles, and cooperate to ensure smooth operations.
15. What do you do if you are running behind schedule?
Answer: I prioritize safety over speed, communicate delays to control centres, and keep passengers informed.
16. How do you keep yourself motivated during repetitive tasks?
Answer: By focusing on the importance of my role and setting personal goals to improve efficiency and service quality.
17. Describe your experience with ticketing and handling payments.
Answer: I am comfortable operating ticket machines, handling cash and card payments accurately, and providing correct change when necessary.
18. What do you know about health and safety regulations for bus drivers?
Answer: I am familiar with the regulations covering driving hours, vehicle checks, emergency procedures, and passenger safety, ensuring compliance at all times.
19. How would you handle a situation where a passenger refuses to follow safety instructions?
Answer: I would calmly explain the importance of the rules for everyone’s safety and, if necessary, escalate the issue to my supervisor or security.
20. Can you work flexible hours, including nights and weekends?
Answer: Yes, I understand the importance of flexible scheduling in public transport and am prepared to work shifts as needed.
21. Why do you want to work for Transport for London instead of other bus companies?
Answer: TfL’s commitment to safety, environmental responsibility, and employee development matches my career goals and values.
22. How do you stay updated on changes in traffic laws and routes?
Answer: I regularly review updates from Transport for London, attend training sessions, and stay informed through official communications.
23. What would you do if your bus broke down mid-route?
Answer: I would ensure passenger safety, contact the control centre immediately, and follow company procedures for breakdowns.
24. How do you handle feedback and criticism from supervisors?
Answer: I take feedback constructively, use it to improve my performance, and actively seek opportunities for development.
25. Do you have any questions for us?
Answer: Yes, I would love to know more about the training programs and opportunities for career progression within Transport for London.
Interview Coaching Encouragement and Tips
Interviewing for a Transport for London bus driver role can feel daunting, but remember, preparation is your best ally. Approach your interview with confidence, honesty, and a clear understanding of the responsibilities involved. Use the STAR model to frame your competency answers, keeping your responses structured and focused. Practice simple opening questions like “Tell me about yourself” so you start strong. Always listen carefully to the questions, and don’t be afraid to ask for clarification if needed.
Do’s:
Dress smartly and arrive on time.
Be polite, enthusiastic, and positive.
Demonstrate your knowledge of TfL and the role.
Provide specific examples using the STAR technique.
Show your commitment to safety and excellent customer service.
Don’ts:
Don’t exaggerate or lie about your experience.
Avoid negative comments about previous employers or colleagues.
Don’t interrupt the interviewer.
Avoid overly long answers; keep responses clear and concise.
Remember, this role is about responsibility, safety, and service — qualities you can highlight with confidence.
