Becoming a Tram Driver for Transport for London (TfL) is a highly respected and essential role within the public transport network. TfL tram drivers are responsible for the safe and efficient operation of trams across the London Tramlink network, ensuring passengers reach their destinations comfortably and on time. The job demands focus, strong communication skills, and a commitment to safety. As of 2025, the average salary for a TfL Tram Driver starts at around £30,000 per year, with opportunities for overtime and career progression. This role is perfect for those who enjoy a dynamic work environment and want to contribute positively to London’s public transport system.
In this blog post, I will guide you through 25 detailed interview questions and answers specifically tailored for the TfL Tram Driver position. Whether you’re a first-time applicant or looking to improve your interview performance, this post will prepare you for every stage of the TfL recruitment process. As a career coach with over 25 years of experience in UK interview training, I’ve carefully crafted these questions to include simple opening questions, competency-based questions using the STAR model, and closing questions, along with valuable do’s and don’ts. Let’s get you ready to impress!
Simple opening questions and answers
Why do you want to work as a TfL Tram Driver?
Answer: I want to work as a Tram Driver for TfL because I enjoy working in a safety-critical environment and serving the public. I appreciate the importance of public transport in London and want to contribute by ensuring passengers have a smooth and reliable journey.
What do you know about the TfL Tram network?
Answer: The TfL Tram network serves South London with over 28 tram stops connecting areas such as Wimbledon, Croydon, and Beckenham. It’s known for its punctuality and safety standards, and I’m eager to be part of the team maintaining this excellent service.
What qualities make you suitable for this role?
Answer: I’m reliable, have great concentration skills, and can remain calm under pressure. I’m also good at communicating clearly with passengers and colleagues, which is essential for safe tram operations.
Competency questions and answers using the STAR model
Describe a time when you had to remain calm in a stressful situation.
Answer (STAR):
Situation: At my previous job, there was an emergency evacuation due to a fire alarm.
Task: I had to keep my team calm and ensure we followed safety protocols.
Action: I quickly communicated clear instructions, kept everyone focused, and coordinated with emergency services.
Result: The evacuation was orderly, and no one was injured. This experience strengthened my ability to stay calm and act decisively.
Tell me about a time you had to work as part of a team to achieve a goal.
Answer (STAR):
Situation: My previous workplace required a quick turnaround to complete a project before a deadline.
Task: I needed to collaborate effectively with my team to meet the deadline.
Action: I actively listened, shared ideas, and supported colleagues with their tasks.
Result: We delivered the project on time, which was praised by management. Teamwork is vital in tram operations to ensure safety and efficiency.
Explain how you handled a difficult customer or passenger.
Answer (STAR):
Situation: A passenger was upset about a delay and became aggressive.
Task: I needed to de-escalate the situation and reassure the passenger.
Action: I listened attentively, empathised with their frustration, and calmly explained the cause of the delay and what was being done.
Result: The passenger calmed down and thanked me for my understanding. Managing passenger relations is key to a positive travel experience.
Give an example of when you had to follow strict safety procedures.
Answer (STAR):
Situation: At my last role, there were detailed protocols for operating machinery safely.
Task: I was responsible for ensuring these were followed at all times.
Action: I strictly adhered to checklists, conducted safety checks before starting, and reported any irregularities immediately.
Result: We maintained an accident-free record during my tenure, which shows my commitment to safety.
Describe a time when you identified a potential hazard and what you did about it.
Answer (STAR):
Situation: While performing a routine check, I noticed debris on a platform edge.
Task: I needed to prevent an accident.
Action: I reported it to the maintenance team and informed the control centre to temporarily suspend trams on that track.
Result: The hazard was cleared quickly, avoiding possible injuries. Proactive hazard management is critical in tram driving.
How do you prioritise tasks when faced with multiple demands?
Answer: I assess urgency and impact first, then address the most critical tasks while keeping communication clear. For example, ensuring passenger safety always comes before administrative tasks.
Tell me about a time you received feedback and how you used it to improve.
Answer (STAR):
Situation: I received feedback that my communication during busy times could be clearer.
Task: I needed to improve my clarity to avoid misunderstandings.
Action: I practiced speaking slowly and checked that listeners understood me.
Result: Passenger complaints decreased, and my supervisors noted my improvement.
Ending questions and answers
What are your career goals in public transport?
Answer: I aim to develop my skills further and eventually take on supervisory roles within TfL, contributing to continuous improvement in service quality and safety.
How would you handle working irregular shifts, including nights and weekends?
Answer: I’m flexible and understand the importance of shift work in public transport. I’m committed to maintaining my energy and focus during all shifts.
Why should we hire you over other candidates?
Answer: I combine excellent safety awareness, a strong work ethic, and great communication skills. I’m passionate about TfL’s values and ready to contribute positively from day one.
Do you have any questions for us?
Answer: Yes, could you tell me more about the training programme and career progression opportunities within TfL?
General do’s and don’ts for TfL Tram Driver interviews
Do prepare examples using the STAR model to showcase your experience.
Do research TfL and their safety culture thoroughly.
Do dress smartly and arrive on time.
Do show enthusiasm for public transport and customer service.
Don’t interrupt the interviewer.
Don’t give vague or generic answers.
Don’t forget to ask insightful questions at the end.
Don’t appear uninterested or unprepared.
Interview coaching encouragement and tips
Remember, preparing for your TfL Tram Driver interview is about demonstrating your safety mindset, communication skills, and reliability. Practice answering questions out loud, focus on clear examples, and stay calm during the interview. If you want to boost your confidence even further, consider professional interview training from an experienced interview coach. This can help you master tricky questions and understand what TfL recruiters are really looking for.
With the right preparation and attitude, you can successfully land this rewarding role. If you’d like personalised interview coaching sessions tailored specifically for TfL Tram Driver roles, book an appointment today and get one step closer to your dream job!
