Landing your dream job as an Administrator at William H Brown is both exciting and competitive. This role is a vital cog in the estate agency’s operations, ensuring that everything behind the scenes runs smoothly—from handling documentation and liaising with clients to supporting sales and lettings processes. A typical salary for this position ranges from £20,000 to £25,000 per year, depending on experience and location. With opportunities for career progression within the Sequence UK network, the role promises professional growth and long-term potential. To help you stand out, we’ve compiled 20 key interview questions and answers that can help you prepare effectively and make a confident, lasting impression.
1. Tell us about yourself and your experience relevant to this role.
This question gauges your confidence and background. Highlight administrative experience, customer service skills, and familiarity with real estate if applicable.
Sample Answer: “I’ve worked in administrative roles for over three years, supporting busy teams with document management, scheduling, and client communications. I’m highly organised, adaptable, and passionate about providing excellent support to ensure smooth office operations.”
2. Why do you want to work at William H Brown?
Research the company beforehand. Mention values, culture, and growth opportunities.
Sample Answer: “William H Brown is a well-established name in UK estate agency, and I admire your focus on delivering excellent customer service. I’m excited about the structured career development and being part of a reputable brand.”
3. What do you understand about the role of an Administrator in an estate agency?
This shows your understanding of the position.
Sample Answer: “An Administrator supports the estate agents and branch team with client communication, handling legal paperwork, booking appointments, and ensuring compliance with regulations. They’re central to keeping operations efficient.”
4. How do you prioritise tasks when everything feels urgent?
Demonstrate time management.
Sample Answer: “I use tools like to-do lists and digital calendars. I assess urgency and importance, communicate with team members if priorities conflict, and stay flexible when things shift unexpectedly.”
5. Describe a time you had to handle a difficult client or colleague.
Use the STAR method: Situation, Task, Action, Result.
Sample Answer: “In a past role, a client was unhappy about a delayed document. I calmly explained the cause, expedited the process, and followed up to ensure satisfaction. It taught me the power of clear communication.”
6. What software tools are you proficient in?
List tools relevant to the role.
Sample Answer: “I’m proficient in Microsoft Office Suite, especially Word and Excel. I’ve also used CRM systems like Reapit and Salesforce, which are commonly used in estate agencies.”
7. How do you ensure data accuracy in your work?
Accuracy is crucial in property transactions.
Sample Answer: “I double-check all inputs, use templates for consistency, and conduct regular audits. I also maintain clear filing systems to reduce errors.”
8. Can you work under pressure and meet tight deadlines?
Provide an example.
Sample Answer: “Yes, in my last job, I handled multiple contracts with overlapping deadlines. I managed my time efficiently and communicated progress with the team to meet every deadline.”
9. What would you do if you received conflicting instructions from two managers?
Show initiative and diplomacy.
Sample Answer: “I’d respectfully clarify priorities with both managers and propose a solution that addresses both needs. Communication is key to resolving such conflicts professionally.”
10. How do you maintain confidentiality in your work?
This is essential in real estate.
Sample Answer: “I understand the importance of GDPR and always secure client information through password protection, locked files, and discretion in conversations.”
11. Describe your communication style.
Focus on clarity and professionalism.
Sample Answer: “I’m clear, courteous, and concise. I adapt my tone depending on the audience, whether it’s internal teams or external clients, always maintaining professionalism.”
12. What do you know about property compliance and regulations?
This shows your knowledge base.
Sample Answer: “I understand the importance of AML checks, ID verification, GDPR compliance, and accurate contract processing. I stay up to date with any regulatory changes affecting the sector.”
13. How do you handle repetitive tasks without losing focus?
Emphasise discipline and process.
Sample Answer: “I stay motivated by knowing that each task supports the larger goal. I break work into segments and take short breaks to maintain accuracy and energy.”
14. Tell us about a time you improved a process.
This shows initiative.
Sample Answer: “At my last job, I created a digital filing system that reduced document retrieval time by 50%. It improved team productivity and client response times.”
15. Are you comfortable answering phones and dealing with walk-in clients?
Highlight your front-desk skills.
Sample Answer: “Absolutely. I’m professional and friendly on the phone and in person. I know first impressions matter, especially in estate agency environments.”
16. How do you stay organised with multiple properties and clients to manage?
Discuss tools and habits.
Sample Answer: “I use spreadsheets, calendar reminders, and checklists. I also hold brief daily reviews to align my priorities and prevent oversight.”
17. What are your long-term career goals?
Show ambition within the company.
Sample Answer: “I’d like to grow within William H Brown, perhaps moving into a senior administrative or branch management role. I’m committed to the property sector long term.”
18. What would your previous manager say about you?
Be honest and positive.
Sample Answer: “They’d describe me as dependable, proactive, and a good communicator. I always looked for ways to support the team and keep things running smoothly.”
19. How would you support a sales negotiator or lettings agent?
Show you understand internal collaboration.
Sample Answer: “I’d ensure they have all the documentation they need, manage their appointments efficiently, and follow up with clients promptly to assist in closing deals.”
20. Do you have any questions for us?
Always have questions ready—it shows interest.
Sample Answer: “Yes—what does a typical day look like for an Administrator here? What are the team’s current goals for the branch?”
Final Thoughts and Interview Tips
Preparation is key for success in any interview, especially with a respected estate agency like William H Brown. Research the company thoroughly, tailor your answers to reflect their values, and practise delivering responses with confidence. Dress smartly, arrive early, and bring a copy of your CV. Don’t forget to smile and express genuine interest in the role.
Remember, interviews are two-way—while they evaluate you, you’re also learning if this team and environment are right for you. Go in prepared, be yourself, and let your professionalism shine.
