Landing a job at Wingstop is an exciting opportunity, whether you’re aiming to be a team member, cook, shift supervisor, or manager. Each role plays a critical part in ensuring a smooth operation and excellent customer service. For example, a team member focuses on customer service and order accuracy, earning an average of £10–£12 per hour. A cook ensures food quality and safety, with salaries around £11–£13 per hour. Shift supervisors earn roughly £12–£15 per hour, overseeing daily operations, while managers lead the team, manage budgets, and drive sales, earning £25–£35k annually. Understanding the responsibilities of each role helps you tailor your answers during interviews.
Below, I’ve detailed 30 key interview questions you may encounter at Wingstop. These include opening questions, competency-based questions, STAR method examples, and closing questions, plus dos and don’ts to help you shine. With the right preparation and mindset, you can confidently step into your Wingstop interview. If you want extra support, consider interview training or booking a session with an interview coach.
Opening Questions and Answers
1. Tell me about yourself
Keep it short, positive, and relevant. Focus on your experience in customer service or food roles. Example:
“I have three years of experience in fast-paced customer service environments. I enjoy delivering excellent service and working collaboratively in a team. I’m particularly interested in Wingstop because of its focus on quality food and community engagement.”
2. Why do you want to work at Wingstop?
Highlight your passion for the brand and customer service.
“I love Wingstop’s focus on flavourful, high-quality meals and its reputation for excellent customer experience. I want to contribute to that by ensuring every customer leaves happy.”
3. What makes you a good fit for this role?
Connect your skills to the position.
“I’m organised, reliable, and have experience handling busy environments. I thrive under pressure and enjoy making sure customers get great service every time.”
4. What do you know about Wingstop?
Research the company before the interview.
“Wingstop is a fast-casual restaurant chain specialising in chicken wings with various flavours. The company prides itself on quick service, quality food, and a friendly atmosphere.”
5. Describe a typical day in your current or past role
Use this to highlight relevant skills.
“I start by preparing the workspace, ensuring cleanliness, then take orders efficiently while maintaining a friendly attitude. I collaborate with team members to meet high customer service standards.”
Competency Questions and Answers
6. Give an example of a time you handled a difficult customer.
Use the STAR method: Situation, Task, Action, Result.
“At my last job, a customer was unhappy with a delayed order (Situation). I listened carefully and apologised, explaining the reason for the delay (Task). I offered a complimentary side and expedited their order (Action). The customer left satisfied and thanked me for resolving the issue professionally (Result).”
7. How do you handle working under pressure?
“In busy periods, I stay organised and prioritise tasks. I remain calm and focused, which ensures orders are accurate and customers are happy.”
8. Describe a time you worked in a team to achieve a goal.
“Our team had to complete a large catering order. I coordinated with colleagues to divide tasks efficiently, communicated constantly, and we delivered the order on time without errors.”
9. How do you ensure food safety and hygiene standards?
“I always follow the food safety guidelines, such as wearing gloves, maintaining proper storage temperatures, and sanitising surfaces regularly to prevent contamination.”
10. Tell me about a time you improved a process at work.
“I noticed that orders were often delayed due to miscommunication. I suggested a visual board system for incoming orders, which reduced errors and improved speed by 15%.”
Role-Specific Questions and Answers
11. Team Member: How would you handle multiple orders at once?
“I prioritise by order times, stay calm, and communicate with team members to ensure each order is completed efficiently and accurately.”
12. Team Member: What does great customer service mean to you?
“Listening to the customer, anticipating their needs, and ensuring they leave happy with their experience.”
13. Cook: How do you manage cooking times and quality?
“I follow the standard recipes, monitor timers carefully, and conduct quality checks before serving to maintain consistency.”
14. Cook: Have you ever handled a food complaint?
“Yes, I apologise sincerely, offer a replacement, and ensure the issue doesn’t recur by reviewing the preparation process.”
15. Shift Supervisor: How would you motivate your team?
“I lead by example, provide clear instructions, recognise achievements, and encourage open communication to maintain morale.”
16. Shift Supervisor: How do you handle scheduling conflicts?
“I review availability, discuss options with team members, and find fair solutions to ensure coverage without creating tension.”
17. Manager: How do you monitor store performance?
“I track sales, labour, and inventory reports, and meet regularly with team members to address challenges and celebrate successes.”
18. Manager: Describe a time you managed a challenging employee.
“I observed the issue, provided constructive feedback, set measurable goals, and offered support. The employee improved performance and engagement.”
STAR Model Questions and Answers
19. Tell me about a time you solved a problem creatively.
“A customer’s order was missing a side (Situation). I quickly created a temporary menu substitute (Task) by preparing an alternative side (Action). The customer left happy and appreciated the solution (Result).”
20. Describe a time you went above and beyond.
“A customer had dietary restrictions (Situation). I researched alternatives and prepared a customised meal (Task/Action), which led to positive feedback and repeat visits (Result).”
21. Give an example of handling a high-pressure situation.
“During a lunch rush, multiple orders came in simultaneously (Situation). I delegated tasks efficiently (Task/Action), and we completed orders on time with satisfied customers (Result).”
22. Tell me about a time you handled a conflict at work.
“Two team members disagreed over task assignments (Situation). I mediated and clarified responsibilities (Task/Action), which resolved the conflict and improved workflow (Result).”
23. Describe a time you received constructive criticism.
“My manager suggested improving speed at the counter (Situation). I implemented their tips and practiced multitasking (Task/Action), which resulted in faster service and positive feedback (Result).”
Ending Questions and Answers
24. Do you have any questions for us?
“Yes, could you tell me more about the training programs and career progression opportunities at Wingstop?”
25. Why should we hire you?
“I bring reliability, enthusiasm, and a proven track record in customer service. I’m committed to delivering excellent experiences for every Wingstop guest.”
26. What are your career goals?
“I aim to develop my skills in management and customer service, ultimately growing with Wingstop into a leadership role.”
27. How soon can you start?
“I am available immediately and flexible with shifts to support the team.”
28. What are your salary expectations?
“I’m happy to align with Wingstop’s pay scale and focus on the opportunity to contribute and grow within the team.”
Do’s and Don’ts for a Wingstop Interview
Do’s:
Arrive early and dress neatly
Research the company and role
Use STAR method for competency questions
Show enthusiasm and positivity
Ask thoughtful questions
Don’ts:
Speak negatively about previous employers
Lie about experience or skills
Interrupt the interviewer
Focus only on pay or perks
Appear unprepared
Final Interview Coaching Tips
Interview success is about confidence, preparation, and presentation. Use practice sessions with an interview coach or interview coaching online to refine your answers and polish your delivery. Take time to rehearse, stay calm, and remember that Wingstop values people who are reliable, friendly, and customer-focused.
Booking professional interview coaching or job interview preparation sessions ensures personalised feedback and boosts your confidence. Every question is an opportunity to show your strengths, and with the right guidance, you can transform nerves into a compelling performance that impresses any interviewer.
Take action today and invest in your future – a little preparation goes a long way in securing your dream role at Wingstop. Your next interview could be the start of an exciting career journey!
