The role of a Lettings Negotiator at Winkworth is more than just matching tenants with properties; it is about creating lasting relationships, understanding clients’ needs, and driving rental business success. Working at Winkworth means representing one of the UK’s most trusted estate agency brands, with a focus on professionalism, client service, and local expertise. The job typically involves property viewings, negotiating tenancy agreements, registering applicants, and liaising with landlords. Depending on experience and location, the average salary for a Winkworth Lettings Negotiator ranges from £24,000 to £30,000 basic, with on-target earnings (OTE) reaching up to £45,000 including commission.
1. Tell us about yourself and your interest in the Lettings Negotiator role.
Start by summarizing your background, emphasizing customer service, sales, or real estate experience. Show enthusiasm for working in a fast-paced property environment.
2. What do you know about Winkworth and our brand values?
Mention Winkworth’s long-standing reputation, local presence, and focus on integrity, transparency, and professionalism.
3. What do you believe makes a successful Lettings Negotiator?
Discuss qualities like communication, attention to detail, time management, negotiation skills, and a customer-first attitude.
4. How would you handle a difficult landlord or tenant?
Share a calm, diplomatic approach—listening, empathizing, and providing timely solutions while staying professional.
5. Can you give an example of when you hit a sales target?
Describe a specific instance with measurable results. Highlight persistence, strategy, and customer interaction.
6. What strategies would you use to generate new leads or applicants?
Talk about networking, local canvassing, using CRM tools, following up with past clients, and leveraging social media.
7. How do you prioritize your day when juggling multiple tasks?
Explain how you use scheduling, reminders, and focus on high-impact tasks to stay organized and efficient.
8. What would you do if a property isn’t letting as quickly as expected?
Discuss revisiting the pricing, improving listing photos/descriptions, and increasing marketing exposure.
9. How do you approach property viewings?
Mention preparation, punctuality, property knowledge, and making each viewing engaging and informative.
10. Describe a time you turned a negative experience into a positive one for a client.
Share a story showing your problem-solving and interpersonal skills to resolve an issue and exceed expectations.
11. How comfortable are you working to targets and under pressure?
Highlight past experience in goal-driven environments and your ability to thrive under deadlines.
12. What tools or software are you familiar with in lettings or property?
Mention experience with CRM systems, lettings platforms, Microsoft Office, or property management software.
13. How would you handle a client who is unhappy with your service?
Show empathy, active listening, and a commitment to resolving the concern while preserving the relationship.
14. How do you keep up to date with the property market and legislation?
Mention subscribing to industry news, attending training, and following ARLA or property-focused sites.
15. What are your long-term career goals in property?
Discuss growth aspirations, such as moving into senior negotiator or management roles within a reputable agency.
16. What would you do if a colleague let you down on a shared task?
Explain how you would handle it maturely—discussing it directly, finding a solution, and learning from the experience.
17. Why should we choose you over other candidates?
Combine your skills, personality, passion for property, and a strong work ethic that aligns with Winkworth’s values.
18. How do you manage client expectations in a challenging market?
Talk about transparency, clear communication, data-driven advice, and regular updates to manage expectations.
19. What would you do in the first 30 days of starting this role?
Mention learning internal systems, understanding the local market, shadowing experienced staff, and building rapport with clients.
20. Do you have any questions for us?
Ask thoughtful questions about team structure, training opportunities, local market performance, or KPIs.
Final Tips for Interview Success
Interviewing for a Lettings Negotiator role, especially with a respected brand like Winkworth, requires both preparation and confidence. Research the company, dress smartly, arrive early, and bring enthusiasm. Tailor your answers with real examples, maintain eye contact, and show that you understand the demands and rewards of the role. Always end the interview on a high note by expressing your interest and asking insightful questions.
Good luck—you’ve got this!
