The Your Move Administrator plays a vital role in ensuring smooth operations within a busy real estate office. This position involves handling day-to-day administrative tasks such as managing client databases, coordinating appointments, processing documentation, and supporting agents to deliver excellent customer service. Your Move Administrators help keep everything organized, enabling the team to focus on selling properties efficiently. Typically, salaries for this role range from £20,000 to £28,000 annually in the UK, depending on experience and location. The role offers a promising career path for those who enjoy multitasking, working with people, and contributing to a dynamic team environment.
20 interview questions and answers for Your Move Administrator role
1. Why do you want to work as a Your Move Administrator?
I am passionate about providing exceptional support in a fast-paced environment and believe my organizational skills and attention to detail make me well suited for this role. I want to contribute to Your Move’s reputation for excellent service.
2. What do you know about Your Move and its services?
Your Move is a leading UK estate agency offering property sales, lettings, and mortgage advice. The company focuses on customer satisfaction and innovation in the property market.
3. How do you prioritize tasks when managing multiple deadlines?
I use a combination of to-do lists and calendar reminders, ensuring urgent tasks are completed first while maintaining steady progress on longer-term projects.
4. Can you describe your experience with property management software or CRM systems?
I have worked extensively with systems like Jupix and Salesforce, maintaining accurate client data, tracking communications, and generating reports.
5. How would you handle a difficult client or tenant complaint?
I listen carefully to their concerns, empathize with their situation, and try to resolve the issue promptly or escalate it to the appropriate team member if needed.
6. How do you ensure accuracy when processing legal or financial documents?
I double-check all entries against original documents and follow established procedures to minimize errors, and I am not afraid to ask for clarification when necessary.
7. Describe a time when you improved an administrative process.
At my previous job, I introduced an electronic filing system that reduced paperwork retrieval time by 40%, improving overall office efficiency.
8. What skills do you think are most important for a Your Move Administrator?
Strong communication, attention to detail, organization, problem-solving, and proficiency with IT systems are essential.
9. How do you manage confidential information?
I follow strict data protection protocols, restrict access to sensitive files, and ensure all physical and digital data is securely stored.
10. What do you find most challenging about working in estate agency administration?
Balancing the fast pace with accuracy can be challenging, but I manage it by staying focused and organized.
11. How would you support agents to ensure they meet their targets?
By keeping their schedules organized, managing paperwork efficiently, and providing timely updates on client communications.
12. How comfortable are you working with numbers and financial data?
I am confident working with numbers, regularly processing invoices and tracking payments in previous roles.
13. Can you describe a time when you had to handle a high-pressure situation?
During peak sales season, I managed urgent paperwork deadlines while maintaining attention to detail by prioritizing tasks and staying calm.
14. How do you stay motivated during repetitive tasks?
I focus on the bigger picture and take short breaks to refresh, maintaining productivity and accuracy.
15. Are you comfortable working as part of a team?
Yes, I believe collaboration enhances efficiency and job satisfaction.
16. What would you do if you noticed a discrepancy in client records?
I would investigate immediately and report the issue to my manager to resolve it quickly.
17. How do you keep up-to-date with industry regulations and company policies?
I regularly attend training sessions, read updates from professional bodies, and follow company communications.
18. What software applications are you proficient in?
I am skilled in Microsoft Office Suite, property management software, and CRM tools.
19. How do you handle interruptions while working on important tasks?
I politely set boundaries when possible and use time management techniques to refocus quickly.
20. Why should we hire you as a Your Move Administrator?
I bring a combination of relevant experience, strong organizational skills, and a proactive attitude that will support the team and contribute to the company’s success.
General interview coaching encouragement and tips
Preparing for your Your Move Administrator interview can feel overwhelming, but focusing on your relevant skills and experiences will set you apart. Practice answering common questions out loud and research the company thoroughly. Remember to dress professionally, arrive early, and bring copies of your CV. Stay positive and confident—interviewers appreciate candidates who demonstrate enthusiasm and a willingness to learn. Lastly, don’t hesitate to ask thoughtful questions at the end of the interview; it shows your genuine interest in the role. Good luck!
