The role of a Customer Service Advisor at Your Move is a pivotal one, blending excellent communication skills with problem-solving abilities to ensure clients receive outstanding support in their property journeys. This position involves handling customer inquiries, resolving issues promptly, and facilitating smooth property transactions. The average salary for a Your Move Customer Service Advisor ranges from £20,000 to £25,000 per year, depending on experience and location, with opportunities for bonuses and progression within the company. If you’re aiming to join this dynamic team, understanding the kind of questions you might face during the interview—and how best to answer them—can give you a significant edge.

1. Why do you want to work as a Customer Service Advisor at Your Move?
Show your knowledge of the company’s values and commitment to customer satisfaction. Mention your passion for real estate and helping people through important life decisions.

2. How do you handle difficult or upset customers?
Explain your approach to staying calm, listening actively, empathizing, and finding effective solutions to de-escalate situations.

3. Can you describe a time when you went above and beyond for a customer?
Share a specific example that highlights your dedication and problem-solving skills.

4. How do you prioritize your tasks when handling multiple customer queries?
Discuss your time management and organizational techniques.

5. What does excellent customer service mean to you?
Talk about personalized attention, prompt responses, and building trust with clients.

6. How do you ensure accuracy when entering data or handling property information?
Emphasize your attention to detail and any relevant tools or processes you use.

7. Describe a time when you had to work as part of a team to solve a problem.
Provide a concrete example showcasing teamwork and collaboration.

8. How do you keep yourself motivated during repetitive tasks?
Mention strategies like setting personal goals, focusing on outcomes, and maintaining a positive attitude.

9. What do you know about the property market and Your Move’s position in it?
Demonstrate your research and understanding of the industry and company.

10. How would you handle a situation where a customer’s expectations cannot be met?
Explain your approach to managing expectations honestly while offering alternatives.

11. What software or tools are you familiar with that assist in customer service?
List CRM systems, communication platforms, or any real estate-specific tools.

12. Can you explain a time when you received negative feedback and how you handled it?
Show your ability to learn and improve from constructive criticism.

13. How do you maintain confidentiality and data protection when dealing with customer information?
Highlight your knowledge of GDPR and company policies.

14. What makes you a good fit for this role?
Link your skills, experience, and personal qualities to the job requirements.

15. How do you stay updated with changes in policies or industry regulations?
Mention your methods for ongoing learning and professional development.

16. Describe a situation where you had to meet a tight deadline. How did you manage it?
Share your time management skills and ability to work under pressure.

17. How would you deal with a customer who is not tech-savvy but needs to use online services?
Explain your patience, clear communication, and willingness to guide customers step-by-step.

18. What steps do you take to resolve conflicts between customers and colleagues?
Discuss your mediation skills and focus on finding mutually beneficial solutions.

19. Can you give an example of how you’ve improved a process or service in your previous roles?
Show initiative and your commitment to continuous improvement.

20. What are your long-term career goals and how does this role align with them?
Demonstrate ambition and how the position fits your development path.

Interviewing for a Customer Service Advisor role at Your Move is your opportunity to showcase your communication skills, empathy, and problem-solving ability. Remember to prepare by researching the company and role, practicing your answers, and presenting yourself confidently. Stay positive, listen carefully, and don’t hesitate to ask thoughtful questions. Your genuine enthusiasm and readiness to contribute will shine through, making a lasting impression.

Good luck—you’ve got this!