Securing a role at Your Move, one of the UK’s leading estate and letting agents, can be both exciting and challenging. Each position offers unique responsibilities and competitive salaries, providing opportunities for career growth. Whether you’re aiming for a sales negotiator earning £18,000–£25,000 plus commission, a lettings negotiator with similar earnings, a branch manager earning up to £40,000–£50,000, or an administrative assistant earning around £18,000–£22,000, understanding the interview process is key to success. Preparing thoroughly for interview questions and answers will give you the confidence to impress recruiters. This guide will cover 30 detailed questions, from simple opening queries to competency-based and STAR model responses, including do’s and don’ts for Your Move interviews.
1. Tell me about yourself
This opening question helps the interviewer understand your background. Keep your response brief, relevant, and structured.
Answer:
“I have over three years’ experience in property sales and lettings, specialising in client relationship management. I enjoy providing personalised service, helping clients find their ideal homes, and achieving sales targets. Joining Your Move excites me because of your commitment to professional development and outstanding customer service.”
Tip: Keep it under two minutes. Highlight relevant experience and enthusiasm for the role.
2. Why do you want to work at Your Move?
Employers want to gauge your motivation.
Answer:
“I admire Your Move’s reputation for innovation and customer focus. I’m passionate about property and delivering excellent client experiences, and I feel my skills in sales and communication align perfectly with Your Move’s values.”
3. What do you know about Your Move?
Research shows your interest and commitment.
Answer:
“Your Move has a strong presence across the UK, specialising in residential sales and lettings. I understand the company prioritises professional development and client satisfaction, which aligns with my career goals.”
4. Describe a time you met a challenging target
Competency questions like this test your experience. Use the STAR model (Situation, Task, Action, Result).
Answer:
Situation: I was given a monthly sales target that was 20% higher than my previous month.
Task: I needed to achieve it while maintaining excellent client service.
Action: I prioritised high-potential leads, followed up promptly, and tailored my presentations to client needs.
Result: I exceeded the target by 10%, and the clients expressed satisfaction with the service.
Tip: Always quantify achievements where possible.
5. Can you explain a time you resolved a conflict with a client?
Conflict resolution demonstrates professionalism.
Answer:
Situation: A tenant was unhappy with the property condition.
Task: I needed to address concerns while maintaining company standards.
Action: I listened carefully, offered practical solutions, and liaised with the landlord for repairs.
Result: The tenant was satisfied, and the property was successfully rented within the month.
6. What motivates you in a sales role?
Answer:
“I am motivated by helping clients find their ideal homes and by achieving targets. I enjoy building relationships and seeing the tangible results of my efforts.”
7. How do you handle rejection?
Answer:
“I view rejection as an opportunity to learn. I review feedback, adjust my approach, and remain persistent while maintaining a positive attitude.”
8. Give an example of a time you went above and beyond for a client
Answer:
Situation: A client wanted a property in a competitive market.
Task: I aimed to find a suitable property quickly.
Action: I contacted multiple landlords, arranged viewings outside regular hours, and provided detailed comparisons.
Result: The client secured their ideal home, praising my dedication.
9. How do you prioritise tasks in a busy environment?
Answer:
“I make a daily plan, prioritising urgent tasks and deadlines while remaining flexible. I also use tools like CRM systems to manage follow-ups efficiently.”
10. Describe a time you worked in a team to achieve a goal
Answer:
Situation: Our branch had a collective sales target.
Task: Each team member needed to contribute to reach the goal.
Action: I coordinated with colleagues, shared leads, and supported team training.
Result: We exceeded our target by 15%, improving overall branch performance.
11. Tell me about a time you had to learn something quickly
Answer:
Situation: I was asked to use a new property management software.
Task: I needed to become proficient within a week.
Action: I completed online tutorials, practiced daily, and sought guidance from colleagues.
Result: I became confident in using the software and trained others in my branch.
12. How do you handle difficult landlords or clients?
Answer:
“I remain professional, listen actively, and address concerns constructively. I aim to find mutually beneficial solutions without compromising company policy.”
13. Describe a time you improved a process at work
Answer:
Situation: Our scheduling system caused double bookings.
Task: I needed to streamline the process.
Action: I suggested using a shared calendar with alerts and trained colleagues.
Result: We reduced errors by 90% and improved client satisfaction.
14. What is your approach to cold calling?
Answer:
“I research prospects, tailor my approach to their needs, and remain polite and persistent. My goal is to build rapport quickly and identify genuine opportunities.”
15. Tell me about a time you handled stress effectively
Answer:
Situation: Multiple property viewings were scheduled on the same day.
Task: I needed to manage time without compromising service quality.
Action: I created a detailed timetable and communicated clearly with clients.
Result: All viewings ran smoothly, and client feedback was positive.
16. What do you consider your greatest strength?
Answer:
“My greatest strength is my ability to communicate effectively with clients, understanding their needs and building trust quickly.”
17. What is your biggest weakness?
Answer:
“I can be overly detail-oriented, but I’ve learned to balance thoroughness with efficiency by prioritising critical tasks first.”
18. Why should we hire you for this role?
Answer:
“I bring a strong track record in property sales, excellent client management skills, and a proactive attitude. I am motivated to contribute to Your Move’s continued success.”
19. How do you handle objections from clients?
Answer:
“I listen carefully, empathise, provide clear information, and offer alternatives that meet their needs.”
20. Can you provide an example of excellent customer service?
Answer:
Situation: A client had specific property requirements.
Task: I needed to find a match quickly.
Action: I researched listings, scheduled private viewings, and followed up consistently.
Result: The client purchased the property and left a glowing review.
21. How do you stay motivated in a challenging market?
Answer:
“I focus on setting achievable goals, learning from setbacks, and celebrating small successes.”
22. Describe a time you had to adapt to change
Answer:
Situation: A branch restructure changed reporting lines.
Task: I needed to adapt quickly while maintaining performance.
Action: I clarified expectations, adjusted workflows, and supported my team.
Result: I continued meeting targets and received positive feedback from management.
23. What do you know about the STAR model?
Answer:
“The STAR model helps structure responses for competency questions. It covers Situation, Task, Action, and Result, allowing candidates to clearly demonstrate their experience.”
24. Give an example of problem-solving at work
Answer:
Situation: A property listing was delayed due to paperwork issues.
Task: I needed to resolve the issue promptly.
Action: I coordinated with solicitors and clients to expedite documents.
Result: The listing went live on schedule, securing a sale within two weeks.
25. How would you handle multiple client demands simultaneously?
Answer:
“I prioritise tasks, communicate clearly with clients, and manage expectations effectively to ensure service quality is maintained.”
26. What is your ideal work environment?
Answer:
“I thrive in a dynamic, client-focused environment where teamwork, communication, and professional development are encouraged.”
27. How do you ensure accuracy in your work?
Answer:
“I double-check critical details, use organised systems, and maintain attention to deadlines to prevent errors.”
28. What are your career goals in property?
Answer:
“I aim to grow into a senior sales or management role, continually improving client satisfaction and contributing to company success.”
29. Do you have any questions for us?
Answer:
“Yes, can you describe the training and development opportunities for this role? How does Your Move support career progression?”
Tip: Always ask thoughtful questions to demonstrate genuine interest.
30. What are your salary expectations?
Answer:
“Based on my experience and market research, I am seeking a competitive salary in line with similar roles, with opportunities for performance-based bonuses.”
General Interview Coaching Encouragement and Tips
Interview preparation is key. Practising questions, reviewing your CV, and using the STAR model for competency questions can boost confidence. Always dress professionally, arrive early, maintain eye contact, and demonstrate enthusiasm. Avoid negative language, do not interrupt, and never lie about experience. Remember, preparation leads to confidence. For personalised support, consider booking an interview coach or engaging in interview coaching online to refine your skills. Effective job interview preparation can significantly increase your success chances.
You can also explore interview training sessions for tailored guidance. With over 25 years of experience, I can confidently say that candidates who invest in preparation consistently outperform their peers.
Take control of your future with professional interview coaching today. Book your appointment now to gain a competitive edge in your Your Move interview.
